Guest User
January 1, 2025
It’s not the first time I’ve stayed at Orange, and it’s not the first time I’ve been to this hotel. I’ve booked this hotel specifically for New Year’s Eve because I’ve been here before. I was looking forward to it, but I didn’t expect it to be so disappointing. This is what I did First time writing a negative review 😞
First of all, when I booked a room, I carefully watched the hotel’s introductory video and chose a room with a wall that I liked before, because I wanted a table to put things on (Picture 1). After checking in, the lady at the front desk gave me I found the room and swiped the card but the door couldn't be opened. My boyfriend went down and said that the door lock was broken. He changed rooms and upgraded them to a room with windows but very small (picture 2) on the side of the bed and TV. There was an aisle between the walls that you could walk sideways through. My boyfriend and I packed up a lot of things, but there was no room to put anything on the two bedside tables. I went down to the front desk again and asked. I also showed her the hotel’s introductory video of the room type I booked, which explained that I booked this room type. However, the front desk said that this room type was no longer available. They smashed the wall. Now the hotel does not have this room type. I said we There were a lot of things, and I wanted a room with a table. The lady at the front desk was very nice and adjusted me to another room type, saying it was one with a projector and a table.
What’s even more outrageous is that there happens to be a ceiling lamp above the air conditioner. As soon as the air conditioner is turned on, dust is blown out, making the light appear all cloudy and gray😓
Then I wanted to watch the New Year's Eve party, so I lowered the projector. The projection screen was at the door of the toilet, which was quite strange, and the projector couldn't be turned on. I finally tried to turn it on, but the remote control still didn't work, and I couldn't even cast it. I couldn't see the screen and couldn't see anything. I called the front desk and the front desk told us to ask Xiaodu ourselves. He didn't know. He couldn't do it even after pressing the button. The result was that the projection couldn't be seen either. I was really speechless.
The room was really dusty. I was shocked. It seemed like no one had stayed there for a long time. But it was already very late and I had changed rooms before. I was sorry to bother the lady at the front desk.
This negative review is for the hotel. I feel sorry for the lady at the front desk who also received the negative review. The lady has a very good service attitude and helped us extend our check-out. She also extended our check-out by an hour because of our reasons. We checked out at three o'clock. When my boyfriend checked out, he originally had to pay 50 yuan for the room. The front desk said that he didn't have to pay 50 yuan if Ctrip gave a good review. But I'm sorry to the ladies at the front desk. I'm really disappointed. If I had to pay 50 yuan for the room. If you pay, please feel free to contact me. I'm willing to make up the money. After all, I didn't give you the good review I promised. I'm really sorry.
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