💥Great location and comfortable rooms, but service capacity falls short for the country's largest hotel.💥
While their website boasts being the largest hotel in the country by room count, the operational capacity during our stay didn’t match the scale.
Check-in was a lengthy 45-minute process. There were only four counters open initially (three regular, one priority), and an additional counter was only opened after the line had already grown significantly. For a hotel of this size, guest arrivals should be anticipated and staffed accordingly.
Breakfast was similarly delayed. With only two staff members checking the guest list (one regular, one priority), the line stretched all the way into the main lobby, taking us nearly 30 minutes just to enter the dining area. Claiming the title of the largest hotel comes with the expectation that staffing levels can efficiently handle high guest volumes.
On a positive note, the hotel does have its bright spots:
Staff: Courteous and pleasant throughout our stay.
Room & Comfort: Comfortable rooms with well-carpeted corridors that effectively minimized hallway noise.
Location & Accessibility: Excellent proximity to major malls/casinos (Ayala Malls, MOA, Okada, Solaire, and COD), making Grab pickups after check-out quick and easy.
Verdict 😉:
While the accommodations and location are strong, the frustrating wait times severely impacted the overall experience. Given our stay, we didn't feel it delivered strong value for money.
