Homewood Suites by Hilton Portsmouth Downtown

The location is good. However they are understaffed. Front desk doesn't answer the phone at night and you have to go get your own towels since the front desk person can't leave. Didn't have enough towels, no shower gel or conditioner.

Great value for Downtown Portsmouth. Easy walk. Great location. Onsite parking expensive. Relatively new property. Well managed.

Overall great experience: big clean room with a a full kitchen(!), solid breakfast buffet, convenient location, and very friendly/helpful staff! Only complaint: AC in the room occasionally made noise that sounded like it needed some maintenance, we had to turn it off then on again once, but nothing serious.

This hotel is in a great location and walkable to everything downtown which was convenient. However, for-warning if traveling in summer time. The AC barely functions and is extremely loud! Was woken up at 3:00AM to what sounded like a helicopter landing in the room, but it was the AC unit acting up. The walls are also very thin. There was a dog staying across the hall that barked all night. Hotel also advertises free breakfast from 7AM-10AM. Got down to the lobby at 8:30 AM to to empty hot trays and was told they weren’t going to be bringing anything else out. To add to all of this. We paid for our room in full and when I went to check out the girl at the front desk said I needed to pay and my card was declined. I showed her my receipt of the room being paid in full, and asked how would we have been able to check in if the room wasn’t paid. She gave the last 4 digits of a card that didn’t even belong to us. This was a half hr ordeal, until she finally called a manager who was able to walk her through the reservation system and confirm the room was paid and we were all set.

AC and room fan were super noisy. Got woken up at 3 am with a terrible rumbling noise. It was written on a placard that breakfast was until 10am while they closed it at 9am.

Everything was wonderful with one problem . There is no parking. So your forced to do valet or park next door in this garage which was inconvenient for myself and family because we traveled from far and we didn't want to carry kids plus luggage. Its cheaper but again convenience thing. Other than that Everything was great.

The front desk staff were amazing. The room had everything we needed in obvious, useful locations (strangely that’s not always the case in hotels). I should have read the description before arriving as I thought there was free onsite parking.

The location of this property was great, on the perimeter of downtown Portsmouth which is a wonderful little city. The staff was very friendly, polite and helpful. The breakfast was delicious, both for good selection and the taste. My biggest complaint is that it was very noisy in my room. The AC unit is the loudest I've ever heard. A few times I thought it was a nearby train when it started running. Also the people in the room above me woke me up at 1 AM doing something. I didn't hear voices but I heard banging that lasted for quite a while. I heard the same thing the next afternoon. So maybe better insulation is needed for both noise problems.

The parking was a challenge in Portsmouth. Valet only and they ran out of spots at night.