The Goodwin

Beautiful, impeccably clean, and very friendly staff. We will definitely stay there each time we visit Hartford.

Hotel was way overpriced. We paid $300 for a $100 room. The bar and restaurant were closed. The complimentary breakfast was in parity to what you paid for.

The reason for my poor review is that my daughter left her iPods in the room, and we soon discovered through FindMy that they were taken to a nearby address in Hartford. They were never removed from the room by us, so they were certainly removed by someone at the hotel. I reported this via phone to staff members, who assured I’d be called back, and I wasn’t. Then I tried sending a message through their website and got no response. I am really disappointed by this level of customer service in what otherwise seemed to be a nice hotel. It’s shocking to me that no one would even follow up, even if just to apologize.

The hotel was very clean. Staff were friendly. Housekeeping was very nice. The continental breakfast was okay, I was hopeful for bit more options. The main elevator was under maintenance but alter service elevator was available. Waking distance to State Capitol building and performing arts. I got lost looking for the entrance coming from the back side through Goodwin Square; maybe clear signage at that end will be helpful for others. Overall very nice, and clean with hotel. I would definitely stay again.

Sadly, our stay at the Goodwin was neither Good nor a Win. They put us in a "deluxe" room with an interior window overlooking – wait for it – a ridiculously loud and obnoxious wedding that blared live music until after 11pm. When we for obvious reasons complained they put us in another room, so we had to spend over an hour of our last evening in Hartford packing and moving into different accommodations with two double beds instead of the King we had booked. (Despite having to be on the road for an 8 hour drive the next day.) Protips to guests: Under no circumstances should you agree to have one of these horrible interior rooms that overlooks their event space. ASK THEM, because for some reason they don't disclose this either on their site when you book or in person when you check in. They prefer to pretend it's not a massive problem and make you complain first. To the Goodwin: Stop putting people in these rooms on nights when there is an event. It's a known issue which you refuse to be transparent about with your guests, which is not only utterly insane, but disrespectful in the extreme. Do better. We hope the hotel chooses to make this right as soon as possible. For the egregious price we paid for the room, this is completely unacceptable on any level. Be warned.

Valet returned my Tesla with a beverage spilled and dried to my white passenger seat after I just paid to detail the car before this trip. When I pointed it out to front desk she did immediately refund ONE day of parking however my vehicle should not have had anyone drinking in it and that beverage sat there stinking up my car for 2 fill days. Hotel room fridge was not cleaned out and a previous guests leftovers were still in it. I was told someone from management would call me to discuss but nobody did. The mattress in the room is old and outdated and did not measure up to my expectation for this type of hotel.

staff wasn’t at the desk upon arrival just a sign that they would be right back which was a 15 min wait. The bed mattress was lumpy and uneven.

We were really looking forward to our stay. For a high end luxury hotel our room and parts of the hotel we walked through were quite scratched up, dented and not in great shape. I went use a guest robe and there was a big hairball in the sleeve. And then the day we arrived we had come from a specialty bakery where we bought $75 worth of baked goods to take home to share with family and friends—however we went out for the day and put the do not disturb sign on the door— when we got back later that day our room had been “touched up” and our entire bag of baked goods was gone. We had left our bags open as well because we weren’t planning on having our room cleaned that day— so the overall experience felt very violating. Lastly, they have no guest parking. We will definitely never stay here again.