The Peninsula Beijing

The room was relatively clean and tidy. The amenities and toiletries were excellent, perfect for a relaxing stay. We booked a premium suite and were traveling with two children. The front desk proactively upgraded our room type, which was great. The facilities were complete, though a bit dated. Room service was excellent, and the staff were very patient. Breakfast, however, was super mediocre – easily the worst I've had at any hotel of this star rating or higher. I highly recommend booking a room without breakfast. That said, the breakfast staff’s attitude was absolutely on point, providing excellent emotional value. We originally planned to stay for three nights, but due to a change in plans, we needed to check out a day early. Initially, the hotel was unwilling to accommodate this, which was disappointing and earned a negative rating from me. However, a helpful Trip.com customer service representative patiently intervened, and they eventually processed our early check-out. Five-star-plus kudos to Trip.com!

This is my go-to hotel every time I visit Beijing. The value for money here surpasses other Peninsula hotels worldwide. I hadn't visited the Cloud Bar on my previous stays, but the evening ambiance was quite nice, though there were some mosquitoes – luckily, they provided repellent. The service was excellent.

The hygiene was top-notch, facilities complete, and the front desk staff were very welcoming. The room was clean and tidy, and the service was attentive, making for an excellent stay! The location is great and the environment quiet. It offers excellent value for money, and I'll definitely stay here again next time.

Excellent stay! Although the room felt a bit dated, it was very well-maintained. I particularly appreciated the smart controls for lighting and air conditioning throughout the room, and the remote control was especially convenient to use. The Cloudview Lounge on the 14th floor offered a fantastic experience; I was so engrossed watching the sunset from the terrace that I almost forgot about my booked spa massage. The spa treatment itself was also great. Overall, a very pleasant check-in experience.

The hotel's location is excellent, very convenient for the subway, and it's also easy to go to the mall for food. The hotel service is great, and the management system is quite good, so I think it's always better to stay at a chain hotel.

After staying here, it's clear why it's considered ultra-luxury; there's a definite gap in quality compared to others. 1. The room decor is excellent. After a full renovation, the rooms feature entirely smart controls (though no voice control). All switches (including curtains) are touch-sensitive, and there's also a tablet for tapping away. It's slightly less responsive than ideal but still acceptable. There's even a printer under the desk and two TVs, so you can watch simultaneously in the living room and bedroom. 2. The hotel facilities are also impressive. The thermal facilities and lounge at the spa on the third floor are absolutely amazing, no need to elaborate! The gym offers free yoga instruction videos. 3. The bed in the room is incredibly comfortable! So comfortable, in fact, that I could almost overlook the rather casual service. 4. The cleaning staff were excellent, very polite and efficient, and worked quietly. 5. The hotel offers many recreational activities, such as Hutong tours, children's experience courses, and yoga classes. Although most require payment, I feel they are well-designed to leverage existing resources and create a great guest experience. Cons: 1. The service truly lags. I felt the front desk staff seemed keen on projecting an 'aloof but firm' persona, but in reality, they were unprofessional and impolite. During check-in, when confirming order details and assigning rooms, they remained completely focused on their computer screens, never looking up at the guests when asked questions – I've never encountered this before. The room tour only covered hotel facilities like the restaurant and gym; once we got to the room, not a single thing about it was explained. Also, don't expect any special treatment just because you booked through Trip.com; there was absolutely none (I didn't even receive the spa voucher that was supposed to come with the booking). 2. The concierge department seems to lack experience. Guests would walk out, and they wouldn't even ask if a taxi was needed; they just stood there. 3. The hotel's call center was unanswered in the middle of the night! When I reported the issue the next day, the manager was very apologetic and said they would investigate thoroughly, but no compensation or appeasement followed. Sigh, everyone just seemed a bit haphazard. Cheerful but cold. 4. The turndown service left a thin mat by the bed, which I didn't like. I prefer the soft, plush mats like those at the Mandarin Oriental Macau; they're incredibly comfortable to step on barefoot when getting out of bed. Notes: 1. Deliveries are not allowed upstairs. The delivery person will leave your order on the concierge's luggage cart at the entrance. If you go to pick it up, the concierge will warmly greet you, ask for your room number, and help you find it. 2. Trip.com bookings are not eligible for the 'Peninsula Time' benefit.

The hotel room was clean and spacious, and the location was very convenient for getting around. The bar on the 14th floor is a nice spot for a drink in the evening.

We arrived at the hotel around 8 PM, and the concierge smoothly guided us to the front desk. The check-in process was seamless. The front desk upgraded our room and changed it to a twin-bedded room, as per our request. The room was absolutely beautiful. The scent was incredibly soothing and high-quality, instantly making me feel calm. It was also very well-maintained and surprisingly spacious, which was a pleasant surprise. The breakfast was also excellent; I especially loved the waffles. The hotel's location is fantastic. You can easily walk to Wangfujing for shopping, and there are barbecue restaurants nearby.