I stayed at this hotel for about a week in July. Numerous unpleasant incidents occurred, such as long wait times even after check-in was scheduled, the lack of a drainage system in the bathrooms leading to frequent water accumulation, and unauthorized charges (they even tried to collect unused drinks from the minibar during check-out).
The most infuriating thing was that a few days after I checked out and returned home, without any warning, I discovered that the hotel had charged me nearly $6,000 USD from my credit card. And initially, they absolutely refused to refund it.
Of course, the most outrageous part of this whole affair was Ctrip and the manager in charge of complaints at Ctrip. After I called Ctrip for help, their staff told me to wait for their call every night, but the replies were always either waiting for the hotel manager to come to work or waiting to communicate with the hotel manager. This dragged on for a week, every day like this, before they called to tell me that the hotel definitely wouldn't agree to a refund and subtly questioned whether I had done something wrong. Meanwhile, the hotel emailed me saying they wanted to resolve the matter amicably and were willing to refund (the email was dated after the Ctrip manager's call to me). It was truly absurd. Ctrip's irresponsibility and bureaucratic shirking have shocked me.
Original TextTranslation provided by Google
