Jumeirah Guangzhou

In the luxury hotel landscape of Guangzhou, Jumeirah has always been a understated player. It doesn't perch atop Guangzhou like Rosewood or Four Seasons, dominating with commanding tower views, nor does it possess the trending ambiance or master designs of Park Hyatt or Mandarin Oriental. Yet, without vying for attention, it consistently garners many excellent reviews. I found its overall appeal to be comprehensive, warm, and attentive. I booked a unique duplex suite, but upon arrival at 4 PM, no room was immediately available. Instead of making me wait, the front desk immediately offered an upgrade to a two-level higher, Guangzhou Tower View Executive Suite. This initial upgrade was a pleasant surprise. James from the hotel explained their service philosophy to me, and I truly felt that sense of care and service dedication towards guests. My 03-ending tower view suite was very spacious and well-laid out. The tower view was glimpsed through the gaps of the APM building, offering a somewhat veiled, 'pipa half-hidden' charm compared to a direct view of the Canton Tower. While the room's design isn't as distinct as MO or Rosewood, it prioritizes comfort, featuring wood, lattice, and orange accents that are still very appealing and comfortable. The service was a highlight. From the doormen, lobby staff, front desk, to housekeeping, everyone was polite and smiling. Guest relations added me on WeChat and responded quickly. When I asked the gym front desk staff about the outdoor pool, they didn't just point the way; they enthusiastically escorted me, taking the elevator, changing floors, and walking through an entire floor to the apartment's outdoor pool. The harp performance during breakfast was indeed delightful, and while the food variety wasn't extensive, it was exquisite. Overall, Jumeirah truly surprised me this time, adding another excellent option for my Guangzhou staycations.

Stayed here to celebrate my wife's birthday. The hotel has a chic black, gold, and wood-themed design. The room had excellent soundproofing and blackout curtains. The service was professional and well-balanced, and our butler, Yuki, was very responsive and provided timely reminders. Overall, we were extremely satisfied with our stay; it truly felt like an urban oasis.

Hands down the best hotel in Guangzhou! Food delivery right to your room, and the in-room dining is top-notch! The service is excellent! I'll definitely be staying here often!

I stayed for two nights. On the first day, there was no welcome fruit and no spa voucher. The next morning, I found an unknown hair in my pork knuckle rice breakfast. I travel so much for work throughout the year and have stayed in all sorts of hotels, big and small, but this was a first. The hotel only sent a fruit platter to the room as an apology, and Trip.com didn't even try to get any compensation for the customer.

I contacted Ctrip a long time ago to note that I was celebrating Chinese Valentine's Day with my girlfriend. However, upon check-in, there were no decorations whatsoever, not even the most basic welcome fruit. We had to chase them late at night for it, and when it finally arrived, it wasn't fresh at all (the mangoes were covered in black mold spots) – very perfunctory. The turndown service was equally absurd. We had to call for it, and when someone hastily came, they only did half the job. Even more frustrating was the evening dessert. The hotel only bothered to ask about our preferences at 6 PM, with no prior confirmation of dietary restrictions or allergies. As a result, my girlfriend couldn't eat it due to an allergy, and we had to skip it entirely. Additionally, the soundproofing in the hotel is terrible. We could clearly hear conversations and footsteps from far down the hallway, which significantly impacted our sleep quality at night. The hotel's decor itself is fine, but the service awareness, execution, and overall stay experience were truly subpar. Luckily, we only stayed for one night; otherwise, it would have been very unpleasant. Just two days prior, I stayed at the Four Seasons, and compared to that, the service standard here is miles behind. For a supposedly high-end hotel, the difference is stark. With so many hotel options in Guangzhou, I definitely do not recommend staying at Jumeirah!

The duplex room was spacious with a great view. Sophia, our butler, provided quick and thoughtful service. Breakfast was delicious and à la carte options were available. The family activities were also quite good. We'll definitely choose Jumeirah again next time we visit Guangzhou with the whole family.

Excellent service, the butler was incredibly responsive to all our requests. The room had a lovely children's setup with a small tent, toys, and a camel plush, which my child absolutely loved! It's very close to Huacheng Square and the Guangdong Museum, with countless dining options nearby. Plus, you can even take photos of Canton Tower from here – super convenient!

The hotel's location is excellent, right next to a shopping mall, making dining very convenient. It's also close to the museum and Canton Tower. The hotel facilities are complete, with both indoor and outdoor pools, and the rooms are clean, tidy, and odor-free.