The quality was far from what you'd expect from a four-star hotel. Before breakfast on the second day, I mentioned that the door wasn't closing properly and the toilet tank wasn't filling with water, and asked them to fix it while I was out. However, they cleaned and repaired it while I was having breakfast. I wanted the towels changed after I left, but they had already been changed, and there were no hand towels, and the face towels hadn't been changed. When I told the front desk, they seemed a little annoyed. What's more, I later noticed that one of the lights was out and the stopper in the sink was broken. They did change the light, thankfully, but it was a huge waste of time. I booked without knowing anything about it, but it was a Korean-owned hotel, so the air conditioner control panel was only in Korean, and I couldn't decipher it without a translation machine. For a four-star hotel, I would expect them to at least use English. In other areas as well, there were only Korean signs, which was quite inconvenient. Breakfast was almost entirely Korean food. When I went to the breakfast restaurant late on the second morning, it hadn't been replenished, which was unsatisfactory for a foreigner who can only eat salad. The worst part was the terrible access from the main road to the hotel. Despite the listing stating it was a six-minute walk to the shopping mall, we had to walk through a weedy area with packs of stray dogs and no lights whatsoever. When we asked the front desk staff, they said it was too dangerous to walk. Moreover, there was a shuttle bus to the shopping mall, but the return bus never came no matter how long we waited, so we had to call the hotel's customer service center to have one sent. It was the worst. I've stayed in many hotels before, but this was the worst. The room description didn't mention anything about the view, so I booked a room facing the back, overlooking a construction site and a path used by staff, so it was very noisy. At one point, a staff member threw a cardboard box of garbage from the floor above, and we had the window open, which was a bit dangerous. On the only positive point was that it was clean, so it might be good for people who only care about cleanliness. The cost performance was terrible.
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