Munduk Heaven Luxury Villas

We’ve decided to stay in this hotel for 2 nights during the New Year holidays. First of all, on the bright side: - The villa itself, the location, and the view were fantastic and wonderful: we really enjoyed spending time in the villa, taking in the natural scenery outside. - The staff was friendly and always ready to help. - The Hibachi cooking show — and particularly the chef — was our hero! - One day, the hotel organized a taxi for us to visit all the main waterfalls in the Munduk area (there are no Grab/Gojek taxi services available in that region — please keep this in mind). - We also played pool in the lobby, which was a nice extra. - There was a great New Year’s live band performance. But there are certainly a few flies in the ointment — or areas for improvement — that we would like to share: 1. When we arrived, we were simultaneously suggested to join the Hibachi show and dinner during check‑in, and it felt a little pushy (which you wouldn’t expect in such a place). For example, without getting our final decision, the manager decided to add the most expensive item from the menu to our order. It was resolved swiftly, but we still felt a bit like we were in a tourist trap rather than a relaxing environment. 2. The taxi service for visiting the Munduk area felt a bit overpriced. 3. Breakfast was okay, but we expected a greater variety of choices. 4. The swimming pool is located right next to the restaurant, which feels odd, and there is no nearby space to simply relax on a sunbed by the pool. 5. And the worst thing: when we left the hotel, we were offered a taxi driver to take us to another place. Midway through our ride, we realized that the car was full of beetles and cockroaches! We definitely expected a higher level of attention to the condition of drivers’ vehicles for guests. So, all in all - nice place but services quality should be improved in our opinion in order to justify value for money.

Restaurant is one of the best in Bali

Location great from the hustle and bustle of the busy tourist spots. Breathtaking views. The rooms/villas are romantic, cozy and unique. Value for money. Cleanliness was to of high standard. Noise level was low other than the road you hear some traffic hear and there but does not take it away from the jungle feeling still. Service was 10/10 chef “Febry” is an incredible chef we were treated like royalty and the intimate private dinner was memorable and spectacular. The Hibachi was incredible and a must do. We don’t want to leave, but we will definitely come back. Not probably for kids mostly laid back quite couples thing. we love you all and Munduk heaven luxury villas we will be back real soon love Kiki & John xxx

This resort has the potential to be a fantastic destination, but for now, I suggest avoiding it. While the location is great and the food is decent, the property seems to suffer from a significant lack of staff management. Maintenance & Safety Issues The grounds and facilities are currently being neglected, leading to some avoidable hazards: Dangerous Access: Our garden room was at the bottom of the resort, which was fine, but the steps leading up were covered in moss and very dangerous. While a cable car is available, a simple cleaning would have made the walk much safer. Lack of Cleanliness: We encountered dead bugs around the pool and uncleaned bird droppings in the restaurant, despite its great view. Even the basics were missed, as we had to ask to have dirty sheets changed when we arrived. Staffing & Service Individually, the staff were sweet and respectful, but they lacked direction: Proactive Service: We found ourselves having to phone at 3 pm just to get our room cleaned, as the team didn't seem to do much unless prompted. Professionalism: I noticed staff smoking on the property, which I believe is a major "no-no" for a resort of this caliber. The Verdict All of these problems—from the hygiene issues to the lack of initiative—could be easily sorted if management were actually on top of things. With proper leadership and a thorough cleaning, this could be a great spot; however, until those changes happen, it’s best to stay elsewhere.

The floating villa is a must experience. Incredible layout, spectacular patio views, such a unique hotel. The staff and chef are pleasant and helpful, a small pool off the deck with unmatched views. One of the best massages we have ever had so definitely book a massage with her. Everyone very helpful and accommodating and so happy we picked this place for our stay. Thanks to Faraj especially and the entire team. It was worth the 22 hour flight :)

We stayed at this extraordinary resort for five days at the end of our holiday in Bali. When we booked, we didn't really know what to expect. It looked good, but the reality exceeded our expectations. We didn't regret upgrading to the floating villa for a second. The view and the feeling you get from these extraordinary accommodations are breathtaking at any time of day or night and in any weather. Not only are the villas unique, but the infinity pool is also brilliant. The view over the western part of Bali with the mountains and the Balinese Sea is stunning. The service team and restaurant are always available and anticipate your every wish. Breakfast by the pool and dinner in the restaurant are impressive. The resort and the surrounding area invite you to enjoy a variety of activities, whether it's a jungle walk, a waterfall or other activities, everything is possible.

Thank you, Munduk Heaven, for the wonderful hospitality. Your top-notch service made our stay incredibly comfortable and memorable. From check-in to check-out, everything was smooth and seamless. The room was cosy and a perfect place to rest. It would be even better if the bathtub had no stains, but other than that, everything was perfect. We enjoy the SPA! Nice and cosy. A MUST go! A special thank you to Iwan, who was friendly and took great care of us throughout our stay. And to our driver, Pak Gede Suasta — thank you for your patience, kindness, and all the helpful information you shared. We will definitely recommend visitors to stay here. Truly heavenly — Munduk Heaven. ✨