The Westin Desaru Coast Resort

My wife booked this staycation for my birthday together with my parents. It’s our second time here and we enjoyed our time there. It’s exactly what you expected of a good beach resort with excellent amenities and service. The only small downside I will say is the long waiting time for food, however we manage to work around it by reserving and pre-ordering the food in advance!

Quiet, tranquil hotel with a great beach front. Staff are mostly polite and courteous. Railings at my room corridor are rusty and chipboard at entrance was flaking - not great optics but didn’t affect my stay. Room interior & furnishing was very good. Bed was comfortable but rather soft. Check out that day happen to be very slow and the staff insist on collecting tourist tax from my wife tho I have paid via Trip.com when I booked (I was driving up from the car park so my wife was returning the door cards). So the staff insist it wasn’t paid & my wife paid again. Result is we had to ask for a refund.

We did not open the window or used the swimming pool but when we backed to room and took a shower, there was a huge bug in the bathroom. Later I found a big ant inside the wardrobe. Since it’s late around 1am we did not request change of room. It’s awful exp. In the early morning I woke up cuz the mosquitos bite me. Cannot believe this is a Westin hotel.

+ Fantastic location along the beach, rooms are huge. Bath tubs & bath salt provided. + Lovely greenery landscaping all around the hotel, even the swim pools + Breakfast selection is great, includes farm to table salad bar + Service is tip top througout, from reception to pool crew, dining crew and housekeeping - Motorbikes cannot enter carpark using the regular automated gantry. Needs to inform staff and it is manually opened for entry/exit. - Room doors poorly sound proofed. Could hear guests talking in their rooms when walking past their rooms. - Room door banged loudly when it auto closed instead of soft closing. - Lack of tour partnerships with local attractions to offer guests convenient transport and ticketing.

Spacious room & clean. Clean beach. Have a lot facilities here. Good breakfast & amazing food while stay here. Dinner at Prego restaurant also nice. Shout out to front office department, concierge, fnb staff especially Kedidi Restaurant, recreation department manager & Mrs Karin (Westin GM). Worth every penny.

Location is near to the beach, but far everything else. Hotel has shuttle services to nearby amenities. Room facilities looks old, some pest (eg. Ants and lizards) probably is near the beaches etc. Breakfast was good, with a variety of different food options.

Our recent stay was unfortunately a disappointing experience, especially as it was meant to be a birthday celebration. The check-in process was poorly handled from the start. We arrived at 2:00 PM and were informed that our room was not ready, with a promise that we would be contacted once it became available. We then went for lunch at Kedidi Restaurant and returned to the lobby at around 3:30 PM, only to find a long queue at the check-in counter. To our surprise, guests who had arrived later than us were already being assigned rooms. We had to queue again, only to be told that our room was still not ready because it was being decorated for the birthday celebration we had requested. In the end, the delay of more than two hours resulted in a room setup consisting of just two balloons and a birthday message on the mirror, which was far below expectations and certainly not reflective of Westin standards. To make matters worse, when we asked about hotel facilities and available activities, the staff responded reluctantly and said they were only briefing guests upon request because the hotel was fully occupied. This was disappointing and did not feel in line with the level of hospitality one would expect. The room itself also showed signs of poor maintenance, with wallpaper peeling off in several areas. Dining experiences were equally underwhelming. At Prego, despite making a reservation one week in advance, we were initially seated at what was arguably the worst table in the restaurant—right above a generator, causing the table to vibrate throughout the meal. We only managed to change tables after waiting for another party to finish dinner. This was unacceptable, especially for a special occasion. The restaurant’s decor and overall condition also felt dated and basic, making the fine-dining pricing difficult to justify. Breakfast the next morning was another letdown. The air-conditioned breakfast area was far too small to accommodate the number of guests, seemingly fitting only 30–40% of the hotel’s occupancy. Temporary booths had been set up outside to manage the overflow, which made the overall breakfast experience feel chaotic and below standard. Overall, this was a very poor experience and certainly not the level of service, comfort, or quality expected from a Westin property.

Room was more than decent and breakfast was excellent! The facilities were of good standard. I loved my morning run at the beach which was just at the hotel lobby doorstep.

Love the spacious rooms, the access to beach within the resort, the vibe, the buffet dinner/breakfast and the service.