The room was small but exquisite, offering direct sea views. I stayed for three nights, and on the third day, I accidentally checked the bill on the TV and noticed a charge for using the executive lounge at noon on the first day. However, I didn't arrive until the afternoon on the first day, so I couldn't have used it. I initially thought it was just an un-updated charge from the previous guest and ignored it. But on the last day, at check-out, the front desk still included this charge. I was utterly confused and explained that I hadn't even arrived yet, so how could there be a charge? They finally removed it. Then, for the cash deposit, the front desk initially didn't seem to notice it and was about to let me leave until I reminded them about the cash deposit. They then realized their mistake. The process was quite slow. I feel that the Regent Hotel has no issues with cleanliness or facilities, but the service is far inferior to the neighboring Rosewood and Peninsula. Perhaps they're not particularly enthusiastic towards guests from mainland China, especially if they're not executive club members. If you don't mind the service, it's still a good option, as the sea and harbor views are excellent. Personally, I'd still be willing to pay an extra 3000 for the Rosewood next time.
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