W Shanghai - The Bund

Service: The best hotel I've ever stayed at! No exaggeration. I've tried many hotels in Shanghai, including Shangri-La (Jingan, Pudong), Ritz-Carlton (Pudong), Peninsula (Bund), Shanghai Tower J-Hotel, Grand Hyatt, Kempinski, Disney hotels, Westin, Kerry Centre, Sheraton... Apart from Banyan Tree, which I'm not interested in, and St. Regis, which I tried in Sanya, and Waldorf Astoria, which I haven't had the chance to visit yet, I've checked out almost all the hotels my child and I were interested in. Honestly, W truly impressed me. From purchasing the package and booking the dates in advance to phone communication, the staff consistently displayed genuine warmth and professionalism. They meticulously noted all my requests, ensuring accurate internal communication. On the day of arrival, I wasn't feeling well and my tone wasn't great. Yet, the front desk staff listened attentively and with incredible patience throughout. This level of internal training deeply impressed me. There was none of the arrogance I've experienced at the Peninsula or Ritz-Carlton; instead, it was full of understanding for the customer. I actually want to come back and stay again soon! 😂 I even joked with the hotel staff, asking if this excellent service was because I booked a suite. 😝 But then again, I had suites at Shanghai Tower J-Hotel and Ritz-Carlton too, and the service there was... well, let's just say it was different. At the W, it's not just the front desk and lobby; even the staff helping with the elevator and the cleaning crew in the basement are incredibly cheerful and sincere. I love this fresh, uplifting energy and team. Facilities: The facilities are clean and hygienic, and every room has a bidet toilet seat, which is a nice touch! Environment: Very clean, and most importantly, the view across the river is absolutely stunning. Hygene: The hygiene is excellent, very clean. And their response time is super fast. If I had to pick one downside, it would be that the配套 facilities at Magnolia Plaza are a bit too low-end, haha. They really don't match the W's standard.

Paid over 3400 for a room with a 'magnificent Bund view,' but couldn't really see anything magnificent. Couldn't even see the whole 'three-piece set' (Bund financial district skyline), just the Oriental Pearl Tower, and even that was off to the side. From the angle, you can only see the Oriental Pearl Tower, not the entire three-piece set at all! Is that 'magnificent'? It has nothing to do with the rain; this room simply doesn't offer a full view of the three-piece set, just the Oriental Pearl Tower from the side! How can this be considered a magnificent view room?

The kids absolutely loved this hotel! The night view was stunning, and the pool was clean and comfortable. We'll definitely choose to stay here again next time we're in Shanghai.

Excellent location, very convenient for getting around, with amazing views and top-notch service. Highly recommended!

The breakfast is excellent, I look forward to it every time I visit. The service is also great; they even gave me a small cake and a handwritten card for my birthday, which was a very thoughtful touch. Having such a wonderful experience during Chinese New Year is truly fantastic. Thumbs up!

I booked the Bund Cool Corner Room, but you can only see a tiny sliver of the Bund – definitely not what I'd call a Bund view. The bed was too soft, which isn't great for people with back issues. The breakfast, however, was indeed very good.