Our stay at Homewood Suites by Hilton Orlando Theme Parks in August 2025 was without question the worst experience of our lives. A serious incident involving law enforcement took place on the property, yet the hotel’s management has done everything possible to deny it ever happened.
An urgent message for my partner was written on a tiny post-it note and left at the front desk, which was an incredibly careless and irresponsible way to handle something so important. That message was never passed on properly, causing chaos and distress for our family while we were stranded in another country. Even after showing clear proof of our stay and of the incident, the General Manager has refused to acknowledge anything.
I have tried to communicate all of this privately with both the hotel and Hilton corporate, but despite providing full documentation, I have not received any adequate or honest response.
What’s even more concerning is that after reading other reviews, it’s clear this property has serious ongoing issues. Guests have reported theft by housekeepers, missing belongings, rude staff, and unreasonable charges, including $27 per day for parking.
Hilton’s refusal to take responsibility for repeated failings is shocking and completely unacceptable. I strongly warn anyone against staying here. This hotel has shown no accountability, no professionalism, and no care for guest safety or wellbeing.
