An extremely bad experience. If prices are similar, definitely choose a hotel or guesthouse over an Airbnb.
On the day of check-in, I arrived at the address provided in the afternoon. No one was there, the phone number didn't work, and I couldn't add them on WeChat. I contacted the host through Ctrip, and they told me they were busy and I had to wait until they were done. I asked how long, and they said they couldn't find anyone...??? So I'm just supposed to stand here with my luggage like an *****? This is ridiculous!
Helpless, I had to contact Ctrip customer service. The customer service was very helpful; suddenly, calls started coming in, and WeChat requests were accepted. Finally, I managed to get in touch. It seems talking nicely doesn't work; you have to complain to customer service to get anything done. Then they told me the room I booked wasn't in this building??? But since I was already there, they arranged a room for me in this building. Okay, at least I had a place to stay; I didn't even care about the river view anymore, just a room was fine.
I stayed for three nights, and the room was never cleaned. For the same price, staying in a hotel is much more reliable!
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