Quellenhof Luxury Resort Lazise

Very disappointing for a property advertised as 5-star My experience at Quellonhof Lasize fell well below what I would expect from a 5-star property. The issues were not immediately apparent, but while unpacking that evening, we found dead flies on the bed, bodily hair in the sink, and large cobwebs around the room and ceiling. These are basic cleanliness problems that should not be present in a room that has been properly cleaned and prepared for guests. I reported the issues to reception that night. We were offered cleaning at around 10:15 p.m., which was too late and inconvenient to be a reasonable solution after we had already settled into the room. When we raised the matter again at check-out, we were offered only a insulting 10% discount, which felt entirely inadequate given the seriousness of the hygiene concerns and the lack of a timely solution. For clarity, we were upgraded upon arrival; this was not offered as compensation or as a response to the cleanliness issues. We accepted the upgraded room, although we ultimately regretted it. Because it was located by the lake, there were noticeably more mayflies and mosquitoes. We understood that insects might be more common in that setting and therefore kept the doors and windows closed, but that does not explain dead insects, hair or extensive cobwebs being present in a room that should have been thoroughly inspected before arrival. Noise from neighbouring rooms was also extremely disruptive, making it difficult to relax or sleep and further highlighting the inadequate soundproofing. Overall, the property felt closer to a 3- or 4-star hotel than a 5-star property. I would expect significantly higher housekeeping standards, better soundproofing and a more appropriate response when serious cleanliness concerns are reported. Based on this experience, I would not stay at this brand of hotel chain again or recommend it to others.

An oasis of civility and tranquility near Lake Garda, upon arrival the charming staff at reception offered to park our car in a room designated space and transfer our luggage to our room. The resort is very contemporary, concrete and glass but still very welcoming. Our room,128, I hope, was magnificent, with a terrace onto a small but perfectly formed manmade lake, the terrace accessed through sliding doors offered, a table and two chairs to enjoy a glass of something, two sunbeds, a hot tub, a shower and a ladder offering direct access to the lake, swimming without leaving your room! Beds dotted around the lake available for free on a first come first served basis. Two other swimming pools also available. The food was extraordinary, the staff attentive and friendly. If you enjoy being cosseted, this hotel will work for you.

I was so excited for our stay here. From planning the reception team were excellent. I must mention personally stefan who also helped us organise transport to and from hotel from Verona airport. He was excellent. Thank you stefan. The hotel was clean and beautifully presented. We received a welcome drink which was nice. Our room was clean and nicely made up for us and our children aged 4 and 6. The food was very good and wine menu excellent. I think if I could add some small improvements I have had whilst visiting other hotels paying similar prices would be addition of small touches. Like complimentary snacks in room either on arrival or early evening post ie turning down of beds and or replacement of water early evening ready for bed esp in this hot weather. That for me would just make it perfect. Our children loved the slides and children area and I think nice as allows space for children to play whilst not disturbing the peace off other guests. Also the taxi to and from Lazise lovely additional service. We loved our stay and really hope to return next year, thank you team for excellent service!

We stayed as a family of four (two kids aged 6 and 8) for 4 nights in July. Overall we absolutely loved our stay. The hotel is beautifully designed, maintained and spotlessly clean throughout. They have packed a huge amount onto the site with a fantastic pool and lake area for swimming, and plenty of sun lounger space for all the guests. Parking is also very convenient if you have a car - the is a massive underground car park with large spaces and you even have a spot specifically allocated to you on arrival. The hotel also has an excellent gym and a really impressive array of spa facilities, although sadly we did not get much chance to use them! The hotel itself is well located toward the bottom of the lake, and the nearby town of Lazise is lovely for a stroll around. There is a free shuttle taxi which will take you in and collect you whenever you want. The highlight for us was the food and dining experience at the hotel - the food really was exceptional! We also stayed at Sonnwies in the Dolomites as part of the trip and found the food at Quellenhof to be superior. The overall ambience is fairly ‘grown up / adult’ - there are a reasonable number of families staying but generally the children are older and well behaved and as there is no kids club, I think if you were coming as a couple without kids you would not have any issues with loud children as there are also adults-only areas. Service throughout our stay was fantastic and we have no complaints - it was friendly, professional and efficient. Overall we had a faultless and very enjoyable stay and would definitely recommend!

This was our first trip abroad since our daughter was diagnosed coeliac so food was very important. We contacted the hotel prior to booking to confirm that she could be safely catered for and were reassured that they knew what they were doing. At breakfast, lunch and dinner she ate without concern. There was a separate area at the breakfast and dinner buffet with packaged gluten free options. The serving staff were happy to go to the kitchen to get her fresh items to avoid the risk of cross contamination at the buffet. One evening the dinner dessert was a buffet but our waitress went to the kitchen and had the chef prepare a fresh plate of all the gluten free desserts just for her. It’s easy to get gluten free options on the menu at home but there isn’t always the understanding around the risk of cross contamination. At the Quellenhof they just understood without fuss. We spent most of our holiday enjoying the pools, water slides, play areas and padel court. The complementary shuttle into Lazise was easy to use and always prompt. Our apartment was immaculately clean and in fantastic condition. Two bathrooms are always welcome for our family of 5! We would like to return when it’s cooler to explore more of the local area and wouldn’t think twice about using the Quellenhof as our base.

Beautiful hotel with an amazing team. This resort provides a wonderful wellness atmosphere with many amazing amenities and activities. If you are looking for a resort that takes care of all your needs, I would highly recommend Quellenhof.

From the time of our arrival to departure this 5 Star hotel/spa lived up to and exceeded our expectations. Facilities, restaurants, staff helpfulness, were all exemplary. A truly memorable stay for all the right reasons. Above all I rate their staff’s integrity. I left a valuable piece of jewelry in a robe pocket but it was discovered and safeguarded until I was able to return to collect it. Thank you so much to all staff members - especial mention to Martha on reception - who is a credit to Quellenhof Lasize. Congratulations to a most efficiently run establishment. We would highly recommend it to any persons seeking the very best.