Park Hyatt Kuala Lumpur

Breakfast is actually complimentary, so there's no need to select the more expensive option on the app. This was my first stay at a Park Hyatt, and the high-floor experience was excellent with unique views. They also have Chinese-speaking staff available. The pool design, in particular, was impressive.

The views are unbeatable, absolutely stunning from up high. Breakfast was thoughtfully prepared with a great variety of choices. The room was clean and the temperature was perfect. The only slight drawback was a lingering smell of renovation. There aren't any malls within walking distance nearby, but I'm hoping one will open by my next stay!

I wouldn't recommend this hotel. While the facilities are good, everything else is just average. The food and views were much worse than expected, and the most unbearable part, as many other reviews have mentioned, was the terrible service details. Let me point out a few things I found particularly bad, issues I believe hotels like Ji Hotel or Atour wouldn't make: Before checking in, I emailed the hotel, explaining it was my last night in Malaysia before returning to work in China the next day, and hoped for a room with a better view. The hotel promptly replied to my email. However, when I arrived, my room faced the undesirable side, and the front desk acted as if I had never sent an email, asking about my plans for tomorrow and feigning surprise that I was returning to China the next day. The hotel occupies floors 75-113, with other floors presumably being offices. Therefore, the main entrance of the entire building only has a small front desk. When we checked in, we entered through a different door and spent a long time searching for the correct check-in entrance. Team communication was also poor. An hour after I checked in, someone knocked on my door asking if I wanted my room cleaned. Later, when I asked the front desk a question, they called me back twice to answer it. Upon checking in, I was told they could deliver Grab orders to the room. I ordered takeout, and it was delivered to the front desk with my room number written on the bag. I waited 20 minutes, and no one delivered it. Finally, I had to call the front desk myself for them to bring it up. I don't understand the point of all this. During checkout, there was a server who was very likely Chinese, with a name tag that looked like Pinyin. We spoke a lot of Chinese in front of him, yet he insisted on communicating with us in English. I've never encountered such a situation in Malaysia. I won't be returning. For this price, I'd rather stay somewhere else.

If your budget allows, just go for it, no hesitation! This is hands down the best hotel in Kuala Lumpur city center, period. Everything from the service, ambiance, and cleanliness to the convenience is top-notch. It's right next to Petaling Street, just about a 5-minute walk away.