Hilton Santa Fe Historic Plaza

Hotel was very unstaffed in most depts and service areas. The staff , to their credit, tried their best but are clearly overwhelmed. Poor management by Hilton. What a shame.

Convenient location. Good service. But the infrastructure in the room and pool is a bit rundown and feels more like a 3 star hotel

Perfect location, nice breakfast, and kind reception people.

Parking is more than $30 per night. On ******* it said “self parking” but did not specify the charge. Every morning there was a very loud noise that woke me up. I don’t know if it was construction or what it was but it was very loud. The rooms had water bottles with caps that needed a bottle opener but no bottle opener available. I took my bottles to the front desk and Fasil (not sure if I spelled his name correctly) was kind enough to open them. He was the only one who greeted me every time and was very helpful. Upon my arrival, I was not shown to my room, I asked where to go. The service was not as I expected for a Hilton hotel. There was a cleaning lady, cannot remember her name, but she was very friendly, helpful and kind. Whoever cleaned my room, she was great. My favorite part was the location. Very close to everything I wanted to visit, the shops, the Loretto chapel and the plaza

Beautiful old hotel, lovely furnishings, good bed, but nothing is included in the price, everything costs extra

May 4-5, 2026 .... Rm# 239 Theft, Zero help from staff, broken water heater so no hot water, restaurant closed only bar food which was terrible & super expensive, facility needs complete renovation and updating. I forgot my watch and my medication in the nightstand drawer. I spoke with the hotel night manager that evening of check out day and left messages for housekeeping the next morning and over the next 3 days. Left a message with my contact information, my name and my room number each time. It is now May 11, 2026 and no one at the hotel has contacted me either via my phone number or email to return my items. IF I COULD GIVE THIS HOTEL A NEGATIVE FIVE I WOULD. STAY AWAY FROM THIS HOTEL. I'll probably get one of those standard replies from the hotel that says, oh, we're sorry about your horrible stay please call xxx-yyy-zzzz and then we'll never pick up the phone.

The staff were all very helpful and the room was clean. That being said, the building is very old and the air conditioning really wasn't working properly and it made an annoying noise, making it difficult to sleep. The beds were not comfortable and the shower didn't work very well. Also, there was no slip protection in the tub and it was a handicap room. They didn't supply many towels and when we asked for more, they forgot to bring them. Overall, while it was mostly adequate, I thought it was a poor value for the price of the room. I would not elect to stay there again.