Mandarin Oriental The Landmark, Hong Kong

I recently stayed at the newly renovated Mandarin Oriental The Landmark Hotel, after 7 years since its last refresh. I booked the L600 Suite, and everything from check-in to being shown to my room was absolutely perfect. The renowned Mandarin hospitality truly shone through, and the staff were incredibly attentive and professional. The room itself was impeccable, and it's truly a wonderful hotel no matter when you stay. All the drinks in the mini-bar, except for the wine, are complimentary. I would definitely love to stay here again on my next trip to Hong Kong.

Great location and good service. We got upgraded to an L600 room. It seems to have been recently renovated as there was a faint formaldehyde smell, and the showerhead looked a bit dirty as it wasn't replaced.

To be honest, given that the hotel had just reopened after renovations, there were indeed quite a few issues, and I encountered some rather significant problems during my stay, which I won't go into detail about. However, what left a deeper impression on me was the hotel's handling of these situations, especially Mr. Olivier, the House Manager. His communication and resolution were incredibly genuine, not just a formulaic apology. While he couldn't completely resolve issues that weren't entirely within the hotel's control, he minimized their impact as much as possible and offered compensation that made it hard to continue complaining. I believe this is where top-tier hotels truly differentiate themselves: it's not about never having problems, but about satisfying guests even when problems arise. 👍 Breakfast is currently served à la carte at Amber. The croissants and the cod in the Japanese breakfast were particularly good, but the Chinese breakfast was relatively ordinary. Although not directly from Amber's kitchen, the overall feeling still showed a hint of the Amber team's touch. If you're particular about the details of your stay, I'd suggest waiting a bit longer before visiting. But if you can accept some imperfections during the initial reopening phase, it's still worth experiencing. This stay wasn't perfect, but the service recovery was almost flawless. Mandarin Oriental Hong Kong truly lives up to its legendary reputation.

Let's get straight to the point: For a luxury hotel, especially a landmark one in its HK home base, charging an average of 3.5K+ for a basic room, I find it completely unacceptable. The only silver lining, perhaps, is that the foreign doormen and F&B staff genuinely embody the patience, attentiveness, and thoughtfulness expected of a top-tier luxury hotel. Let me focus on the facilities. If the daily rate were half of what it currently is, it might be excusable. But they're touting a renovation to justify an opening promotion. Thankfully, I only stayed one night and didn't use a two-night voucher. First, due to the exorbitant land prices in Central, the hotel lobby entrance is extremely unfriendly to guests with luggage or those who are elderly/have joint issues. While the doormen are very helpful, guests still have to climb several steps. Secondly, for a hotel that maintains this price point without any views, the maintenance and replacement of in-room facilities should be a basic part of housekeeping's job. The bathroom, with its curved design and access from both the living room and bedroom, looks significantly old and shabby compared to the renovated living area. The moment I pulled open the bathroom door, the plastic bumper strip quickly detached and fell from above. Then I noticed both mirrors had varying degrees of wear, with one showing severe mercury erosion, making it aesthetically subpar. Finally, both my wife and I pinched our fingers multiple times on the shower door, indicating a lack of soft-close mechanisms or anti-pinch soft padding. Furthermore, the hotel opened while the gym and swimming pool were still under renovation, with no adequate compensation for most in-house guests. For most 'check-in' enthusiasts, the gym and pool are 100% essential facilities – isn't that the point of a high-end luxury hotel? Lastly, for a luxury hotel, the breakfast, offered as a set menu, is quite meager. Compared to the unlimited à la carte/semi-buffet options at traditional luxury hotels, the variety is small, portions are tiny, and it's rationed (anything beyond the set order is chargeable). While I largely understand the policy of refined offerings in luxury hotels, it doesn't adequately consider the varying appetites of different guests. I don't believe guests should have to adapt to such an unreasonable policy. Hospitality is about service, and high-end hotels shouldn't dictate guests' dietary needs. In summary, if you're a top-tier business traveler or socialite with substantial financial freedom, simply looking for a photo-op, then it's perfectly fine. However, for mid-to-high-end travelers, serious hotel enthusiasts, and families, this experience is just terrible. So terrible that I couldn't even be bothered to reply to the all-English follow-up email the hotel sent me. After all, if I were to experience it again, I'd rather go to the old Mandarin just a few hundred meters away. Why make it difficult for the execution staff at the decision-making level?

My stay at the Mandarin Oriental this time was fantastic! First off, the hotel's location is incredibly convenient. You can access the hotel directly from Hong Kong Station (Central Station) via an underground link, making it super easy to get to Disneyland and Tung Chung. The area around the hotel also offers great options for shopping, entertainment, and dining. The service was excellent too; staff always greeted me with a smile and helped with my luggage. The breakfast was a set menu with four choices, and the food was delicious! I especially want to commend a tall, handsome gentleman (I forgot to ask his name) who spoke Cantonese. He was incredibly diligent and enthusiastic in explaining the hotel and room details, which was a huge help for someone like me whose English isn't great. He made me feel very welcome and comfortable! I'll definitely consider staying at the Mandarin Oriental again on my next trip to Hong Kong.

The room service and all other aspects were impeccable, and the staff were very enthusiastic. However, at night I could hear what sounded like construction noise from the street, and sometimes footsteps from the hallway, so it wasn't as quiet as I had hoped. The breakfast was decent, and the yoga mat in the room was a thoughtful touch!

Located in Landmark, right in the heart of Central, it's super convenient to get around. A shopper's paradise with every brand imaginable. Downstairs, there are plenty of restaurants and fast food options, making dining incredibly easy.

Located in Central, the hotel boasts an excellent location. Recently renovated, the ambiance is incredibly elegant, and the price on Trip.com was fantastic. We received welcome fruits, pastries, a soothing tea, and the tableware was exquisite. Our stay was wonderful, this was definitely the right choice, and a highlight of our trip to Hong Kong. A definite bonus!

The service was excellent, as we've come to expect from MO. I especially liked the Taiwanese-accented front desk lady who spoke Chinese; she was very attentive to our needs. However, I can only give a mediocre rating for the in-room facilities. I was staying in the L600 room type, which isn't a basic room, but one of the two sinks was leaking, and on the day I checked out, a sealing strip fell off the semi-circular partition door, which startled me.