Overall, this hotel really shines with its service, which saved the day. The location is a huge plus, only about 2 kilometers from the main attractions, so you can pretty much get anywhere by taxi in under 10 minutes, making getting around super convenient.
Even though the property was just renovated in 2023, some of the facilities aren't very user-friendly. The shower is a tub-style, with grooves on both sides for drainage, but it drains quite slowly. After a shower, the entire bathroom floor is flooded and very slippery. The biggest inconvenience was the lack of movable or extra hangers in the room. After handwashing towels and underwear, we had nowhere to dry them. This would be a nightmare for guests with kids or those staying for an extended period. Also, the infinity pool isn't really true to its name; there's no spectacular view. In fact, the higher floors of the apartment hotel behind it have a much better orientation and theoretically should offer direct views of the Strait of Malacca.
However, the hotel definitely has its bright spots. The food at their in-house restaurant is delicious and reasonably priced. Breakfast ordered on-site is 45 MYR per adult, and kids eat for free, which is great value for money. The service attitude is excellent. Because our child had online classes at noon, we communicated with the front desk, and they seamlessly arranged a late checkout for us. This experience was fantastic.
Just a heads-up, it seems like most big hotels in Malaysia no longer provide bottled water. This hotel has a direct drinking water system, so you'll need to bring your own cup to fill up.
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