We stayed in a 2 Bedroom Condo. The first room they put us in was on the 32nd floor with a view of the top side of a neighboring condo. It was a small 2nd bedroom with an old shower, and the floor was very uneven. The carpets were heavily soiled in that room. We had to stay in the room one night as there were no other rooms available. We were moved on the second day. The staff did accommodate our request for a room change, but it felt like they were very annoyed. They did try to tell me this was a nice unit and that the higher-floor view was a benefit, but we stayed before and knew this room was subpar. The second room was great. Nice floors, walk-in showers, a balcony off the second bedroom, and one off the living room. We really enjoyed this unit with a well-supplied kitchen and laundry. The building is a little far from valet parking, the shops, restaurants, and most of the pools, so plan on walking quite a bit. We had a 4-year-old and a disabled adult with us, so we carried a lot of items with us. It's also important to note it is not quiet at night. There is a lot of nightlife with people walking on the street below and yelling, and a lot of sirens. We did enjoy people watching. The staff were very helpful and friendly (other than the initial room change request), we greatly appreciated their kindness and the way we were treated everywhere we went on the property. It's a good stay for most families. If you're bougie probably go to AuLani or Four Seasons.
