Waldorf Astoria Bangkok

I’ve been to Bangkok more than ten times and always stay at The Peninsula on the other side of the river. Since I often come to CentralWorld to shop, this time I chose to stay one night at the Waldorf to give a try, thinking that if it was good, I’d stay here on future trips. Everything on the first day was fine: the front desk and concierge staff, the check-in staff, and the person who introduced the room were all normal—friendly in the way they should be—and I tipped them all. But that pleasant experience came to an abrupt end at 12:06 p.m. the next day. At check-in, I had agreed with the front desk on a 2 p.m. checkout. But the next day, while I was taking my planned noon nap, I was woken up by a phone call urging me to check out. Although I kept explaining that we had agreed on 2 p.m. the day before, it took quite a long time before today’s front desk staff acknowledged it. My nap was completely ruined. When I went to reception to complain, the only reply I got was that it had been changed to 2 p.m.—something that was obviously the deal at check-in—as if they had done me a huge favor. This trial stay was very disappointing, and I will definitely never come back.

The concierge and personal assistant are very helpful and always anticipate all our needs. They also have great amenities.

Booking Deluxe Cityview give me accessible king room which is more cheaper and very lower floor. No welcome tart also. nothing at all. reception service also no good. Recommend hotel beside Waldorf. The hotel call (Grande Centre Point Prestige Hotel). Staff more nice. Welcome dessert. Dyson hairdryer.

Words cannot say how much I love Waldorf Astoria. It is my first luxury hotel experience and it was worth it. The hotel lives up to its name and customer service was perfect. O couldn't stop smiling since the first day I arrive Waldorf Astoria. I wish to stay again in this property. Special thanks to Jane for the massage and spa service. She did it very well and my first oriental massage experience amazing. Will definitely recommend this hotel to every hotel and of course if you're using Trip.com, the value is cheaper than normal booking.