Rosewood Phuket

The Chinese butler was incredibly helpful, and the entire hotel service was impeccable. I lost my luggage at the airport, and the front desk even offered me some of their clothes to wear. Although I didn't end up wearing them, I really appreciated the gesture. As soon as you step into the lobby, the staff immediately offer you water, beer, or juice. Communication was seamless.

First and foremost, the service was truly exceptional. Whether it was the buggy drivers or the restaurant staff, everyone was incredibly polite. A special shout-out to our butler, Meiling, whose excellent Chinese made communication effortless and who patiently assisted us with all our requests throughout our stay. The Thai restaurant also served delicious food. However, there were a few downsides. For a room costing tens of thousands a night, the daily fruit offerings were quite underwhelming; two dragon fruits on the first and third days, and three oranges on the second day felt a bit ungenerous. Also, the minibar items were all chargeable. The turndown sweets were also very basic, just a few small cookies, which was quite disappointing. Another major point that didn't align with the price point was the hotel's spa. While the environment was decent, the techniques and procedures were no different from a regular massage outside, which was quite a letdown. The airport transfer service on our last day was a pleasant surprise; after arranging it with the hotel, we were met by a dedicated hotel staff member at the airport who guided us through fast-track customs, which was fantastic.

The room was nice, and the two pairs of slippers were really comfortable. The only thing is the pool in the room was a bit small. Overall, it was great, and the service was excellent. They didn't pretend not to understand me and remembered my room number, which was very welcoming.