This review is difficult to write because the staff were FANTASTIC! Maria and Emma at the front, Eduardo and Marina in the dining room, housekeeping and some of the other servers of which I didn't get names, were all fabulous. Unfortunately, they as individuals cannot resolve the holistic problems at Torre Del Marques. I booked this stay (Sept 27-29, 2026) a few months prior for my husband and my 19th wedding anniversary. Excited about the grounds, view and all the activities available on-site, I was amenable to the 5-star price. My first hints of disappointment came when I couldn't adjust our reservation immediately after booking (I accidentally chose the wrong check-out date) -- the website kept giving an error message, so I sent an email requesting a date adjustment, to which I didn't receive a response. I ended up having to call two weeks before our trip to make sure that our reservation was changed. At that time, I was told that the dates couldn't be adjusted? That my request was too close to our stay dates. At which time I referred to the email I sent six weeks prior. Eventually, the booking issue was resolved, but that was just the beginning .... I sent an email a day prior to our stay to request a dinner reservation the night of our arrival and some help planning wine tasting, spa treatments and a hike for our anniversary day activities. Sergio messaged back confirming our dinner reservation and said that reception would help plan activities upon check-in. A few hours later I received a What'sApp message from Maria asking if I wanted dinner reservations for the night of arrival. Confused, because I just thought I made reservations with Sergio, I responded that I thought Sergio already secured our reservation. Maria responded to my message in agreement. My husband and I were hopeful for a wonderful stay as we drove up the beautiful roadway to Torre Del Marques, but things started to feel strange as we came to two security gates, requiring call-in entry, that took a long time to respond and eventually open. As we drove up toward the hotel, we noticed a lot of messy construction -- red tubes popping out the ground, construction supplies everywhere ... and then the strong smell of manure. The place appeared to be under some expanding renovation which we were not notified of before our stay. Alas, we still remained hopeful. Maria met us out front of the hotel as we unloaded our luggage. She was very welcoming and hospitable, helping us into the building and getting us started with check-in. But it was weird that we appeared to be the only patrons on the property aside from one other couple. Maria served us each a glass of wine from the on-site winery as she finished the check-in process. At that time, I asked for help planning our anniversary activities, as Sergio suggested. She let me know that there was a wine tasting/tour at 6 pm that evening that we could join. We were just checking-in at 5 pm and needed to rest, so declined that ta