AXeL6
January 10, 2026
This is hands down one of the most infuriating, incompetent, and disgraceful hotel experiences I have ever had. Park Hyatt Bangkok should be ashamed of calling itself a luxury hotel.
I dropped off my laundry on 8/1/25. On 9/1/25, I was contacted about stains, and I was clearly and explicitly promised by manager YamYam Teddy via email at 10:15 AM that my laundry would be completed that same day. That promise was a complete lie.
When I returned to the hotel at 1:30 AM, nothing was ready. I repeatedly called the operator FIVE TIMES with no answer. Between 1:30 AM and 2:30 AM, my calls were only answered twice, and both times I was given the same useless response: “We are checking.” No solution. No follow-up. No urgency. Just empty words.
After waiting 45 minutes, I had enough and went down to the lobby myself. The so-called manager on duty, Tassanai, told me to wait and then disappeared for 30 minutes, abandoning me in the lobby with no updates and no respect for my time. When he finally returned, his response was absolutely unbelievable: the laundry was still not clean and there was “nothing he could do,” even though I have a flight the next day.
This is not just poor service — this is pure incompetence, negligence, and total disregard for guests. The staff were rude, dismissive, unprofessional, and completely incapable of handling a basic request. For a hotel that charges premium prices, this level of service is pathetic and unacceptable.
Do yourself a favor and stay anywhere else. Park Hyatt Bangkok is a complete failure in customer service and does not deserve your money. This hotel is an absolute NO, and I will never, ever return.
