Hyatt Regency Bangkok Suvarnabhumi Airport

The room was clean and tidy, and overall I felt quite safe. The hotel lobby is well-equipped with a restaurant, bar, and shops. The floor insulation isn't great; I could constantly hear my upstairs neighbors dropping things, and it was quite loud. However, the hotel's convenience is excellent. From Suvarnabhumi Airport, exit gate 8 on the 3rd floor, walk through the 5-story airport parking garage, take the elevator down to the 1st floor, cross the road, and you're there. Navigation apps were funny: Gaode (Amap) told me it would take two and a half hours to walk, and Apple Maps wanted me to take a long detour. In the end, by just observing the distance between buildings and looking at a map, I got there in 10 minutes.

The bedding was just right, not too soft nor too hard. The room was quiet. Convenient transportation with a free shuttle bus at Gate 4. The staff were friendly. Check-in and check-out were quick.

The location was super convenient. The late check-out was also a great help. It was convenient to either take the shuttle bus or walk.

I have to review this hotel immediately – and it's a huge thumbs-down, not a positive one! I landed in Bangkok late on the 16th, thinking I'd find a hotel near the airport to rest for the night. I'd booked the Hyatt in advance and even contacted the platform to confirm my room before my trip. So, I arrived at the hotel around 2 AM, only to find many people queuing. There was no sign of anyone checking in. After waiting for over half an hour, it was finally my turn, but the front desk told me there were no rooms available for me, claiming they hadn't been cleaned yet!!! Many people were in the same boat as me, asking the hotel when rooms would be ready, but all they got was 'we're not sure, we don't know, we don't know anything,' and they told me to cancel my reservation. Finally, with the continuous efforts of Trip.com's customer service that night and myself, I was able to check into a room (not the room type I booked, but I couldn't wait any longer, especially with a child) around 4:30 AM. Once in the room, the facilities were old and dated, just like a 100-yuan-a-night hotel in a small Chinese county town. The crucial thing is that I wasn't an isolated case; arriving without a room seems to be the norm here, with most people waiting over two hours, and some even three. So, if you're coming to Bangkok, definitely avoid this hotel!!!!

Great location, but when I arrived after 2:00 AM, check-in still took about 15-20 minutes. There weren't many guests in line, only about 3 families, with each staff member handling one. I'm not sure why it took so long, especially since there were enough staff, 3 of them, at the time.