Four Seasons Hotel Bangkok at Chao Phraya River

Rating: 97/100 This is my go-to hotel in Bangkok. This Four Seasons in Bangkok truly represents the pinnacle of a city resort experience. While it shares the same owner as the neighboring Capella, the Four Seasons far surpasses it in terms of public areas and dining facilities. The hotel's public spaces are stunning, with the central courtyard, pool, and other communal areas beautifully designed with lush greenery and water features, creating a sense of being hidden away from the bustling city. When you book their transfer service, you're directly escorted to your room for check-in. Location-wise, the hotel is very close to Iconsiam, Bangkok's largest shopping mall. It shares the same ferry service as the Capella next door, allowing for direct river transportation between the hotel and the mall. The hotel rooms boast impressive ceiling heights, giving them a spacious feel. You can enjoy views of the Chao Phraya River from your window. The room service is meticulously attentive and promptly responsive. You can easily communicate your needs with your butler by typing on the in-room tablet. Dining is one of the biggest reasons I love this hotel. Both the hotel's Cantonese restaurant and bar have received numerous awards. The Cantonese rice noodle rolls, abalone tarts, and Peking duck are all outstanding. The bar, recognized as one of Asia's Top 50, has a fantastic ambiance. Each cocktail has a unique story behind it. The boneless chicken wings are incredibly delicious (I'd order them to my room even if I didn't go to the bar). Additionally, the Pad Krapow from room service is also exceptionally tasty. It's hard not to eat ten meals a day at this hotel; every day is about indulging in food, drink, and relaxation. Finally, I want to highlight the hotel's service. A true test of excellent service at a luxury hotel is whether staff remember your preferences. I stayed at the Four Seasons for three days, and from the second evening, the bar staff already remembered my surname, room number, and my fondness for boneless chicken wings. When I returned to the hotel three days later and passed by the bar, the manager even asked if I needed another order of chicken wings to-go. This feeling of being truly at home and recognized is something most hotels cannot provide. Another point: on the day I left mid-stay, my wake-up call didn't come on time. I mentioned it to the front desk when checking out (without intending to complain or seek compensation at the time). The front office manager nearby immediately handed me his business card and offered his assistance if needed. A few minutes after I got into the car, I received an apology email from him, stating that my airport transfer fee would be waived, and my reservation for my return three days later would be upgraded to a suite free of charge. I just wish hotels in my home country would learn how to handle these issues better… I deducted three points because there's no bidet toilet!

Deservedly the second best in the world! Facilities: Perfect Cleanliness: Perfect Ambiance: Perfect Service: Especially perfect! The whole family was satisfied, and after check-in, there was a Chinese WeChat butler service. Extra beds were free, and the extra bed was particularly good. They even wrote a handwritten card for the child. We had all our meals at the hotel; breakfast was free for our 4-year-old, and children were also free when ordering light meals at the coffee bar. The pool, though small, was exquisite, and the complimentary iced water and coconut popsicles were a great bonus. The kids' club closed at 5 PM, but the service was very attentive, and even though our child didn't understand English at all, they loved it.

Out of all the hotels I've stayed at, this is by far the worst. Besides the fake smiles from the staff, the biggest issue was the blatant ******, especially towards Asian guests. Turndown service wasn't even done – my clothes were just left unfolded on the bed. The public areas were under renovation right when you walked in, a complete mess. For the price, the environment was absolutely dreadful 👎. Seriously, if you're reading this review, do NOT stay here. Don't let the Four Seasons group trick you into wasting your money.