I checked in for a three-night stay but ultimately decided not to remain at the hotel.
The front desk staff were polite, professional, and genuinely tried to assist when I raised concerns. I appreciate their attitude and willingness to help.
However, I encountered hygiene issues. In the first room, I found an ant on the bed and reported it immediately. I was offered a room change. In the second room, I noticed visible stains on the bedding, which made me uncomfortable about the overall cleanliness standards.
Although another room change was offered, after experiencing issues in two consecutive rooms, I no longer felt confident about the hygiene management of the property and decided to leave without staying.
I understand that I had booked a non-refundable rate. At the time, I was under the impression that, given the circumstances and after speaking with staff about coordinating with the manager, there might be some flexibility. However, I was later informed that the rate was strictly non-refundable.
The staff were courteous throughout, but I believe improvements in cleaning standards and quality control are necessary to ensure a more reassuring guest experience.
