The location is excellent, within walking distance to Shuyuanmen and very close to the Bell and Drum Towers, making it super convenient for getting around. The room decor is stylish, clearly reflecting the owner's aesthetic. In the evenings, they offer a sweet nightcap, and in the afternoon, you can try your hand at making sachets – these little touches really add to the experience. Although smoking is prohibited in the rooms, I could still smell cigarette smoke wafting out when I first opened the door, so I'd suggest the hotel consider adding some air fresheners.
There was a slight hiccup during check-in: the front desk staff led us to our room, but it was literally just 'leading the way.' My husband had to carry both large suitcases by himself, as the staff didn't offer to help. After swiping the card at the room door, they didn't even bother to hold the door open. It felt like their proactive service awareness could use some improvement in this area.
However, the front desk staff's performance at check-out was the complete opposite. Not only did they give us a souvenir, but they also proactively helped us load our luggage into the car. So, overall, it seems like an issue with individual staff training rather than the hotel's overall service standard.
Also, there's a restaurant right downstairs, but unfortunately, we woke up too late and missed breakfast, which was a bit of a shame. If you're visiting Xi'an, staying here is very convenient due to its location.
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