Drake Bay Getaway Resort by Sandglass

Eco-Friendly Design: The resort emphasizes sustainability through natural ventilation, minimal environmental impact, and eco-conscious construction. Open-air showers and screened windows (where available) blend functionality with immersion in the jungle environment.

We had high hopes for Drake Bay Getaway based on the glowing reviews and beautiful website, but the experience fell far short. While there were a few bright spots, the stay left us frustrated, uncomfortable, and deeply disappointed. What we appreciated: The onsite staff were kind, welcoming, and truly did their best with the circumstances they were given. Breakfast was delicious. The team helped us with luggage on the steep and surprisingly long hike to the rooms and allowed us to store bags while we visited Corcovado. Once we arrived, they also shared a working WhatsApp number for communication—which was critical, since nothing else worked. What went wrong and why we won’t be returning: False advertising: The website and our confirmation email clearly stated that airport transfers were included. They were not. Thankfully the staff arranged a taxi, or we would have been stranded at a remote airport with no Wi-Fi or taxis. No communication: The hotel did not respond to our emails, and the WhatsApp number on the website didn’t work. We had no way to reach anyone in advance. Luxury? Not even close: Our room had an open-air shower and a fully open connection to the bedroom. During a storm, we were woken in the middle of the night with water falling on us. That same storm brought in huge jungle insects, making the bathroom unusable. And yes, I know we are in the jungle but the open air shower didn't enhance the experience with beauty, a simple screen would make it so much better. Same with the giant door - a simple screen allows you to enjoy the breeze and beauty without the bugs. We had this in other jungle locations! Missing amenities: There was no in-room coffee or tea, despite being promised in both the confirmation and on the website. The hammocks shown online had also been removed. Misleading marketing: The hike to the rooms is much more strenuous and longer than described. They previously used to shuttle you up the hill to the trail at least, but that is not offered anymore. Anyone with mobility concerns should be warned clearly. The real issue: It’s obvious that the original owners who built a true luxury experience have sold to a heartless corporation. Since Sandglass Hotels took over, they’ve stripped away everything that made this place special. The website still reflects the old charm, but the experience does not. The amazing staff are doing their best, but they can’t fix what ownership has broken. Bottom line: We paid for a luxury eco-lodge and got a poorly maintained, misrepresented property with no accountability from the company that now runs it. I would never stay here again and will actively avoid any Sandglass hotel in the future.

We stayed for a few nights and resort has a lovely feel, I was concerned about the lack of air conditioning prior to booking, however with the way the air flows naturally through the apartment there is no need for air con plus it allows you to hear the animals naturally throughout your stay. Would definitely recommend