Check-in (5/5) ⭐️⭐️⭐️⭐️⭐️
The staff was friendly and helpful. Despite the language barrier, the staff has a translator machine on the desk which helps themselves to translate what they want to say and what you want to say. This can be easily done by talking to the translator machine. The girl was polite in handling our check-in.
Cleanliness (5/5)⭐️⭐️⭐️⭐️⭐️
The rooms we stayed are clean and cleaned by cleaning staff. The floor condition is very good and clean. Normally in some hotels, the floor isn’t cleaned daily, and slippers are provided.
Smoke free 🚭 (3.5/5) ⭐️⭐️
Not a major issue, but can be an issue if there are guests who may be smoking in the vicinity. So it is not entirely smoke free, but it’s little to no smoking in the area.
Noise-level ⭐️⭐️⭐️⭐️⭐️
The sound proofing is excellent, no issue in wall isolation.
Location ⭐️⭐️⭐️⭐️⭐️
The location is great for elderly that are poor in directions and people who are visiting here for first time or more.
It is close to East Nanjing Road which is the long street of shopping and tourist stores.
Check-out ⭐️⭐️⭐️⭐️⭐️
Quick and simple. Xiao Chen helped with the check-out. Apparently Xiao Chen also assisted my mother in providing tourist metro pamphlet which helps elderly people know the metro/subway. This is handy because a lot of elderly people are not very tech-savvy in tech or different apps which they have to download for first time.
Improvements
There were a few issues on maintenance where it is mainly related to water issue, plumbing/drainage and walls contracting that some doors in the building not being able to close properly. Not a major issue but something to consider.
