Hilton Kuala Lumpur

Great location near to KL SENTRAL Convinience to use the connecting bridge to Kl SENTRAL and hop on different transit

Wonderful stay. Excellent location & easy transfer to other parts of KL. Check In was smooth & hassle free. House keeping & cleanliness was top notch. Samsung TV & channels were not so great. Room was a bit dark even with all the lights on. Will definitely stay here again.

Excellent Location, Amazing Buffet and Friendly Service We had a pleasant stay at Hilton Kuala Lumpur and would rate our experience 4/5. The hotel's location is excellent, making it very convenient for travellers. Its proximity to KL Sentral and easy access to NU Sentral Shopping Mall were definite highlights, with plenty of shopping, dining and food options nearby. The room was a little on the small side, which was the main drawback of our stay. However, the excellent service and dining experience helped make up for this. The buffet was absolutely amazing and is highly recommended! There was a great variety of food, making it a real highlight of our stay. The staff were also very friendly, welcoming and attentive, providing good service throughout our visit. Overall, Hilton Kuala Lumpur is a great choice for travellers who value convenience, excellent dining and friendly hospitality. While the room could have been more spacious, the fantastic buffet and excellent location made our stay enjoyable. I would happily recommend it to anyone visiting Kuala Lumpur.

A Complete Operational Failure – Not Worth the 5-Star Rating! The only redeeming factor of Hilton Kuala Lumpur is its location opposite KL Sentral. Beyond that, my recent stay with my daughter was a parade of poor service, substandard maintenance, and baffling design choices. Upon our arrival at 6:35 PM, the bell staff attempted to stack all four of our bags onto a single trolley, dropping them in the process. Despite bright "FRAGILE" stickers on every bag, the handling was completely reckless. Standard check-in is 3:00 PM, yet our room was still not ready almost four hours later. They offered a minimally upgraded room instead, but when our luggage arrived, the staff had once again stacked all four bags on one trolley—defying explicit instructions I gave directly to the Duty Manager; Mr Hamdan. To make matters worse, the porter seemed too sure of himself and flaunted his capability of juggling luggage rather than apologizing and following instructions. Opening the toilet door revealed an unbearable sewage stench. With a dinner reservation to catch, we were forced to request a room change on the fly and leave management to move our bags while we were out. While the replacement room was larger, the shower suffered from standing water issues, and the room slippers appeared recycled, featuring noticeable gray discoloration on the heels. Additionally, the main sink mirror is offset at an awkward angle—an impractical design choice that forces you to lean uncomfortably to use it. Regarded as a "Lake View," the water feature is far off in the distance. The immediate view is of the local police headquarters, resulting in non-stop sirens from police cars and ambulances throughout the day and night. For a 5-star brand, this level of service and room maintenance is entirely unacceptable. Save your money and book elsewhere.

My daughter and I stayed 3 nights at the executive lake view king bedded room after we requested for an upgrade. The room is clean, the bed is very comfortable and the view is nice. The service is top notch. Dinner and breakfast buffets are great and we look forward to the breakfast every day. The afternoon cocktail at the executive lounge is a massive improvement compared to my previous stay which was a year ago. I would like to express my heartfelt thanks and gratitude to the following staff, Raputol from the housekeeping who put a personal touch to our room 3003 every day. He left us some flowers and we’d had a long and tiring day, so coming back to this unexpected gesture was such a lovely surprise. We were genuinely touched by the kindness and thoughtfulness—it immediately lifted our spirits and brightened our mood. It’s the little gestures like this that make a stay truly memorable. To Omar from the reception, it is such a pleasure to see him again after such a long time. He is very helpful ,friendly and efficient. Great stay and Raputol, thanks for making our stay so memorable.