Palacio Doñana , Rural & Luxury

DIY reception We arrived to find the front door locked and no one there. A key pad was beside the door. I had been sent a check in confirmation but it was in Spanish. This seemed to say that entry was to use the key pad numbers preceded by the room number....but we had no room number as we hadn't checked in! After many attempts we got the door to open. Next was to find a room. The reception was unattended and we had to search the hotel's paperwork to find that we expected and had been allocated rooms. We located keys and found our rooms - which were very nice and as expected. We saw no one until breakfast and when we checked out there was again no one there. In the end our stay was ok, but it was disconcerting to say the least.

Worst ever experience We did not even manage to reach the Hotel because the towns roads were flooded after heavy rain. The streets were just mud. The road to the Hotel was totally closed. The re-routing option was impossible. We had no other option than to book another hotel. We called the Hotel and explained the situaion. They simply asked us to contact **********. This we tried to but it was impossible to reach **********. There is no mail address, the Chat is to a Robot and the phone number did not pick up the booking and thus it was not possible to get through. I am a Gold member in ********** but frankly I think I have to choose other options now.

Great hotel and the southern edge of the village. The rooms are small but comfortable with a tiny bathroom. The overall building is beautiful and has a great atmosphere. Breakfast is served in a small dining room. There are other restaurants at a walking distance.

Older hotel with 2 floors of rooms around an open courtyard. Lovely decor.

Charming hotel with lots of interesting features. Comfortable room. Nice breakfast. Service was a bit haphazard but staff were friendly and helpful