I had been very much looking forward to showing my friend this beautiful place, which I had remembered so fondly. Sadly, from the moment we arrived, we felt anything but welcome. The attitude at reception in particular was surprisingly unfriendly and lacked the warmth, attentiveness and professionalism one would expect from a hotel of this calibre. Although there seemed to be a large number of staff, we never had the feeling that the guests were truly their priority. The overall atmosphere felt distant and, at times, rather self-important instead of genuinely hospitable. This is especially disappointing because Cap Rocat is such a beautiful place, and the level of service should reflect that. The Sea Club, only the food however, was a very positive exception. The food was excellent and we thoroughly enjoyed our meal. Unfortunately, even the excellent food could not make up for the overall impression of feeling so unwelcome. For a property of this level and reputation, I had expected a completely different experience.