Pro: This hotel is situated on the most beautiful beach I’ve ever seen. The location really is incredible and was easily the highlight of the stay.
Cons: The food is quite lacking in variety. There are only three hotel restaurants on the island and the menus are all quite similar, so after a few days it starts to feel very repetitive. The alternative is to get a water taxi across the bay, which costs around 40 ringgit per person.
Unfortunately, I also had some issues with the rooms and cleanliness. There was mould growing inside the deposit safe and staining on the bedding. The bathroom also had a sewage smell. I understand that things like this can occasionally happen, especially in a remote location, but the smell remained for around two days before it was resolved.
In my second room during the trip, the air conditioner was loose and shaking against the wall. I contacted the hotel several times over the course of two days. On the first day I was told that it had been fixed, but when I returned to the room it had not been fixed at all. The receptionist I spoke to at that point was also quite curt and made me feel as though I was disturbing her by raising the issue.
The receptionist I dealt with the following day was completely different and was amazing. She genuinely tried her best to resolve the problem and I really appreciated her help. Eventually, I moved rooms on the afternoon of the second day.
I paid approximately 15,000 yuan for this trip. I completely understand that Perhentian is a remote island and I was not expecting luxury or everything to be perfect. However, for that price I do think it is reasonable to expect basic standards such as a clean room, a properly functioning air conditioner and a little more variety in the food.
It is genuinely one of the most beautiful places I have ever visited, which makes the problems with the hotel even more disappointing.