Zhengzhou Yinji Ice and Snow Hotel

The staff were all very welcoming, and the rooms were very clean with a view of the giraffes downstairs. It's especially great for families traveling with kids, as they provide amenities tailored for children. Highly recommended!

The room was super nice and fully equipped, and the hotel's child-friendly facilities were top-notch. There were children's toilets in the restrooms of every area, and the room also came with a child's toilet seat adapter and a step stool. Bed rails can also be provided upon request. The staff were attentive and very enthusiastic, proactively helping and greeting both adults and kids. The staff at the Animal Kingdom were also extremely professional, able to answer pretty much any question we had. There were so many super cute animals! The various behavioral shows and interactive experiences were also fantastic and definitely worth a second visit. We happened to go during Halloween, so the festive atmosphere was incredible. Both big and small kids had a wonderful experience!!

Terrible experience, to sum it up in two words: completely frustrating! We drove around the underground parking garage twice and couldn't find the EV charging stations. When we finally found them, they were way too far away! I had to go check in first while my husband took the kids to park. At check-in, we were forced to use a self-service QR code kiosk. There I was in the lobby, carrying heavy bags, holding pillows and a blanket, awkwardly trying to operate my phone. After I registered my information, we tried to register my husband and kids afterward—no way! Absolutely not! They had to be present in person, or we needed front and back photos of their ID cards! What kind of ridiculous policy is that? The shuttle train to Yinji runs every 15 minutes, but the timing never works out, so we had no choice but to walk there and back on foot. The breakfast on the second day was an absolute madhouse—people were literally fighting for food. If slavery still existed, it would look like breakfast at the Ice and Snow Hotel! If you don't have the capacity to handle that many guests, stop selling so many rooms. Lugging our bags and wrangling the kids, it took us 20 minutes just to find a table. In the end, we had to beg strangers to share a table with us, leaving me standing while my kid sat. My husband went to get some mini burgers, but the line was a 30-minute wait! The buffet costs 100 RMB per person, and we ended up eating just a few eggs because, apart from the burgers and sandwiches, everything else was basically pre-made frozen food. The kids wouldn't touch it, and I couldn't stomach it either. Never coming back here again!

The room's TV didn't support screen casting, and the lighting wasn't very bright, which is a bit harsh on a child's eyes. We didn't visit during a holiday, but the restaurant service was quite poor—it was already crowded when we went down for breakfast at 8 o'clock. Finding a table, waiting in line for food, and actually eating took nearly an hour of hassle. Since the kids insisted on having burgers, we were stuck in just one restaurant; I don't understand why both restaurants couldn't be kept open for convenience.

Yinji Ice and Snow Hotel is absolutely perfect for family trips! The butler reached out in advance and kindly upgraded our room type. It's very close to the Animal Kingdom, and hotel guests enjoy exclusive park-entry privileges. The themed rooms are full of childlike fun, complete with children's toiletries and little slippers—such thoughtful details. There are adorable pet-feeding activities and a kids' club inside the hotel. The service is warm and welcoming, and the breakfast offers a great variety. It is extremely hassle-free for traveling with young toddlers. It's a one-stop destination for entertaining kids, and the children had an amazing time. Highly recommended for family vacations!

Great hotel with a lovely environment. At night, the hotel looks just like a castle. Staff members reached out a day in advance to check in on our arrival details. The breakfast was delicious, but the queue was way too long... it ate into a bit of our sightseeing time.

Great for kids! You get early park admission, and the hotel has a mini train with unlimited rides into the park. The little animals are adorable, the night fireworks are amazing, and the animal shows are wonderful.

Traveling with 2 adults and 1 child, we bought a package deal and it was a great value! The staff were very enthusiastic and welcoming, and the breakfast offered a rich variety of items that tasted good too. This is the only hotel I've stayed at that has an external chain restaurant connected to it—super convenient! They also offer baby stroller rentals, which was a very thoughtful touch.

Terrible experience! The towels were dirty and the breakfast was awful. The lobby decor is nice, but the room interior is worse than a budget motel. It's ridiculously shabby, and not just small—it's completely run-down! I paid 5,000 yuan for two nights, and the coffee machine at breakfast was broken! Unbelievable. How do you have the nerve to charge that much? I rarely leave negative reviews, but your facilities, service, and pricing actually compelled me to sit down and write one! Completely useless! If you want to visit the zoo, I'd suggest staying outside; the zoo itself is great, but I will never stay at this hotel again! To top it all off, I ordered food delivery. The robot wouldn't deliver it, so I asked a hotel staff member to bring it up, and she was so aggressive and acted completely clueless! They don't let delivery guys up, the robot doesn't deliver, and when a human finally brings it, they have attitude and are downright hostile. Anyone listening would think I owed her money! I paid good money just to be treated like crap? Disgusting! How did someone with that attitude even get a job? Do they have any concept of customer service? Were they ever trained? She could have refused me and that would have been fine, but a decent attitude is the bare minimum! With an attitude like that, I'd be scared she poisoned my food if she delivered it!