Mountainview Resort by Coolvacay

This review is a formal warning to all parents and travelers booking this property under the assumption that advertised resort amenities will actually be available.Less than 24 hours prior to our scheduled summer arrival, management notified us that the resort pool was out of service. A pool is a primary reason families book a summer resort, particularly when traveling to an isolated location like Jackman, where alternative entertainment options for a 10-year-old child are virtually non-existent. Because a pool was vital to our stay, we were forced to immediately cancel our reservation.Upon requesting a refund or credit due to their inability to provide the advertised resort experience, management flatly refused to return our money. In an official email, they stated that the pool "isn't considered an essential resort amenity" and used their strict cancellation policy to retain our funds.Withholding known maintenance issues until the final 24 hours—when it is impossible for a traveler to cancel without penalty or find alternative accommodations—is a deeply deceptive business practice. Management demonstrated a complete lack of professional accountability and total disregard for their guests' time and money. I have attached a screenshot of their written response to this review as proof of their customer service standards. Avoid booking here if you expect transparency or fair business ethics.

Resort is an older one. Unit and common areas were very clean. Unit living room furniture was very uncomfortable and needs updating. Bed was comfortable. Kitchen was good and all appliances worked. Our view of the mountains was great. We were on the second floor. Lots of stairs no elevator. Staff was very friendly and helpful.

We stayed in #23 the biggest cabin they have(3 bedroom), the cabin was spacious and clean. The beds were very comfortable. We did have an issue with no hot water but it was fixed immediately. The deck was in need of repair, along with the main building. The amenities included indoor pool and spa and a pool table. Outside pool was closed. The cabin is located in a very small town. Overall, a nice stay.

Mountainview is a gorgeous place in the middle of nowhere. The cabins are really nice, though the exterior of the lodge needs a new roof and some cosmetic/structural work that is in the works. If you need pristine and lots of activities this is not the place for you. If you love quiet, beautiful views, a nice warm pool and hot tub that is reminiscent of Dirty Dancing times—this is it! We love it here!!

Very spacious chalet. Fully equipped kitchen. Pool and hot tub super clean and warm. Perfect for snowmobiling. Close to Jackman town, fuel, groceries, and restaurants. Wonderful view of the mountains.

20 miles from the Canadian border. Secluded - last week of Oct. Basically had the resort to ourselves. Loved the views and the fireplace. Did not like all of the dead flies and lady bugs - swept up at least 6 times a day but it was their season to come inside. Staff was great. 4 Seasons restaurant down the road was awesome. Wonderful lady in the hardware store made us a Christmas ornament - think her name was Kathy?? We will go back even though our goal was to see the Northern Lights and moose - saw neither but saw lots of wild turkeys

Stayed in one of the stand alone cabins which was in good shape but could stand a bit of furniture upgrade in the living room. Main building in old and needs a lot of repair, maintenance. Roof is clearly way beyond end of life. Indoor pool was open but way too cold to enjoy spending any time in it. Office is only open from around 9 to 4, you can not gain access to the main building outside those times unless you have already checked in.

Older property, but very nice. Lots of room, nice kitchen. Stores down the street to pick-up supplies if needed. Nice property with direct access to ATV and snowmobile trails. Restaurants down the street.