Fairfield Inn & Suites Plainville

So went we got there it was the last room available and that’s ok, they told us there were no elevator cuz it was out of service, ok but they give us the four floor, I was with my 2 kids my stroller and my bags, we asking why? And she said idk it just out of order. ( next morning we saw the cleaning cure using the elevator). We got to the room the door was stuck, the television wasn’t working, the WiFi was down, we literally could watch nothing on the tv. When I call to ask what was happening with the WiFi she said idk, I think they working on the line” but with a rude attitude. We only have 2 towels. It was hard the going up to the stairs but it was a good time with my family. Even of everything my kids did like the pool. I think that was the only good thing about it.

Breakfast was excellent, beds were good and clean room. Elevator was not working, we have to use stairs all time, the room door lock was failing all time, shower temp control was difficult. Not the best experience.

Great breakfast, service was great and the room was clean with great amenities. The only issue was the TV. Couldn't log into the app because of wifi connection issues and the tv screen had color tone issues. The screen looked like the tv was hit with or dropped

Everything in the hotel is amazing from room to staff to pool area breakfast was amazing and the lady that was there on 04/07/2026 around 9am serving the breakfast putting it out she was so helpful and very friendly the fact also that the hotel had Coffee,Tea, Hot Chocolate, for free all day all night was absolutely Amazing!!! Love that also and of course the free breakfast and all the options they give for you to pick and the organization is amazing has well overall I will recommend and will return. My kids loved it

I arrived over the weekend and was handled by a super kind front desk lady, whoever was working Saturday March 30th at 11am.. Was able to check me in early since there was a room available. Thankful for that after a red eye flight from Orlando. Room was simple but very clean. No complaints about the stay at all

From the first day, the hot water was not working properly, and eventually only cold water was available. I had no choice but to take cold showers during my stay. This issue was reported to the front desk, but there was no apology at all. The staff simply said the boiler was broken, as if it was not a serious problem. This kind of response is completely unacceptable. What is even worse is that there was no notice anywhere in the hotel informing guests that hot water was unavailable. Failing to provide hot water and not informing guests in advance is a serious failure of basic hospitality standards. Very disappointing experience. I would not recommend this hotel.

Room smelled awful. Check-in person was grumpy. Breakfast was over crowded and not enough food. There was a large group of athlete's who kept getting more food

Average clean rooms, pool small, pizza Resterant good. Staff great at hotel and Resterant.