Santiago

just OK

Pillows could be better

Month long work trip, so condition of room was important. Nice comfortable room, excellent housekeeping services, good water temperatures and pressure on shower. Foyer noises tend to carry internally which could be annoying if loud guests were downstairs and you need to sleep. Helpful staff, quick turnaround laundry service,

We arrived to the hotel very late after attending concert. The streets sround the property were under construction and 2 navigators could not find the way around. We spent a lot of time in narrow streets of the city in the middle of the night to find hotel. I truly believe that hotel should give information about it and directions on how to get there for those who booked it in advance. In the morning we came for breakfast 15 min before the end. Trays were almost empty and waiter told us that he will close in 15 min. He sounded rude and irritated by the fact of our appearance. So nobody actually cared about us there. Room was ok.

I found this hotel in the list of top 10 dog friendly hotels and booked it. After a 10 h drive we arrived and heard they do not accept dogs. The receptionist pretended not to speak English - sent us away (he even did NO effort whatsoever to understand our solve the problem) and did not reimburse my prepaid room. It was a cold and unfriendly experience. Never again!

Staff very nice