Kempinski Hotel Jinan

I stayed here during the National Day holiday, and the overall experience was fantastic. The hotel's hardware is brand new with complete facilities. The room offers stunning views—the scenery outside the window was pleasing to the eye, making for a truly cozy and comfortable stay. Micki was warm, professional, and made the check-in process smooth and seamless. Communication was effortless, and she promptly assisted with everything via WeChat. Despite the holiday crowds, the service remained exceptionally attentive. The room was kept spotless, and the stay was thoroughly enjoyable. Both the facilities/ambiance and the service were truly outstanding.

The hotel's facilities are very new, and the views are also excellent. You can see the cityscape of Jinan stretching along Jingshi Road from your room, making it worth a special stay when you visit Jinan. The amenities are from Natura Bissé, the same sophisticated, less common Spanish brand used at the Park Hyatt Shanghai. However, if you're coming for the service, I'd suggest choosing another hotel. I knew before arriving that Kempinski's service was rather "indifferent," but I never expected it to be this bad, especially the concierge department, which was a complete failure – practically on par with a Hanting Hotel. Why Hanting? Because Hanting doesn't have any concierges at the entrance, and the Kempinski Jinan is just the same. The concierges just stood in the driveway, didn't offer any service during my stay, didn't open car doors, and didn't help with luggage. Crucially, they weren't even busy, which made me question the purpose of having a concierge. Returning to the hotel in the evening, two young concierges were standing at the front desk using their phones, and there was still no one to greet guests outside. I'm not sure what the service standards are here, but the Hyatt on Jingsi Road is definitely not like this, and they really give off that 'Hospitable Shandong' feeling. I'd recommend either disbanding the concierge department here or firing everyone. However, I must thank Sarah at the lounge; her service was impeccable, both in terms of professionalism and attitude, making guests feel truly at home.

During the October National Holiday, my family and I chose the Kempinski Hotel Jinan, and the experience exceeded our expectations. June's service during checkout was thoughtful, professional, and warm, elevating the overall hotel experience. The room was comfortable and relaxing, with top-notch night views and sunrise cityscapes, making our trip incredibly happy. My family was very satisfied, definitely a five-star review, and I highly recommend it for our next visit!

Stayed for one night during the National Day holiday on the 65th floor. The night view was stunning, and the ambiance was great. The hotel even treated us to a complimentary dinner at the steakhouse & brewhouse—the steaks were top-notch. Would definitely consider staying here again!

This spot offers the best view in Jinan, featuring an infinity pool that overlooks the rolling southern mountains. It was a wonderful experience.

I was very satisfied with the arrangements made by the front desk. The new QR code for feedback placed in the room was a brilliant and convenient idea. After scanning, I quickly got a response and immediately added a staff member on WeChat. My issue was resolved through communication on WeChat. The service was excellent and thoughtful.

The room was bright and comfortable, and we got a room upgrade. They even set up a child safety rail in advance after I contacted them. Since we were traveling with a child, they also extended our check-out time. The breakfast was delicious too. Thanks, Sarah!

This National Day holiday, my wife, child, and I chose to visit the Ocean Paradise Resort. After looking at many rooms, we finally settled on the Kempinski Hotel. Although it's a bit further from the amusement park, the quality is far superior to the amusement park hotels. We opted for a scenic view room, and the night lights were absolutely beautiful. We could see the stunning night view of Jinan city lighting up. What's more, during this National Day holiday, many buildings displayed the national flag using LEDs, which was incredibly impressive. The hotel's breakfast was also excellent, very extensive, and delicious. It was my first time trying nourishing lamb soup here, and it was fantastic paired with a roujiamo (Chinese burger). The breakfast at Qi Shi (Seven Flavors) offered a rich variety of bread and small desserts, along with freshly squeezed juices and other beverages. Parking at the hotel was also convenient, with an underground garage and a dedicated area for hotel guests. The only minor drawback was the insufficient number of charging stations. I hope they can build more. The main reason for this issue is that there's no penalty for occupying a charging spot after a vehicle is fully charged, leading many cars to stay put, preventing others who need to charge from doing so.

Staying at Kempinski Hotel Jinan again, the overall environment is clean and tidy, the public areas are elegant, and the room hygiene is impeccable with complete facilities. However, what left the deepest impression was June's high-quality service. Her warmth, attentiveness, and genuine service make every guest feel completely at home. I'll definitely be back.