Universal Hotel Urumqi

Let's start with the positives. The lobby is truly grand, and the price was reasonable. They upgraded my room without any hassle, and they provided purified bottled water (Baisui Mountain brand) with unlimited refills. However, the downsides were so bad that I literally couldn't sleep. In early April in Urumqi, the rooms facing the sun were probably around 30 degrees Celsius (86 Fahrenheit), but the air conditioning couldn't be turned on. Even with a fan provided, it was still unbearably hot, making it impossible to get any sleep.

Upon arrival, the front desk upgraded our room. It was spacious, well-lit, and clean. The parking lot was also very large. I suggest the hotel install charging stations for electric vehicles.

The lobby is beautiful. As soon as we entered, someone greeted us and helped with our luggage. Check-in was very quick, and the front desk staff were professional.

The room was clean, the service was great, and the buffet at the restaurant was also good. Highly recommended.

The hygiene was good, and the service was excellent. They even had a robot delivering meals! The internet was decent. Overall, it was a good experience, and I would come back again.

This old hotel is very clean, hygienic, and quiet! The front desk service was excellent!

Ms. Tian at the front desk was incredibly professional! She enthusiastically upgraded our room, thoughtfully reminded us about the temperature, and provided the museum's operating hours! The breakfast was great and very extensive! The location is convenient, and parking is free!

The front desk staff were incredibly warm, thoughtful, and professional! They even upgraded our room. The water temperature wasn't great, I just made do with my shower, hope that can be improved. Breakfast was good, and Kardir, the junior supervisor, provided excellent service as well!