I had a great experience staying at a Pullman in Sanya before, so I chose Pullman again for my Bangkok trip, but I'm a bit disappointed. The service was practically non-existent. Isn't the warmth of the staff one of the reasons to travel to Southeast Asia?
On the first day, the check-in process was very formulaic. A staff member placed three drinks on the counter where I was checking in, but no one offered them to me or explained what they were for.
We booked breakfast for the first and fourth days. On the first day, a staff member asked if I wanted tea or coffee. However, on the fourth day, I only saw certain staff members asking foreigners. The male staff members in black suits only smiled when talking to each other; otherwise, they were expressionless.
However, the breakfast variety was quite extensive, and the taste was pretty good.
For a hotel costing around 1000 RMB per night, the service really falls short compared to a standard hotel.
The bottled water in the room is a nice touch.
There are plenty of 7-Eleven stores nearby, and King Power Duty Free is right next door, making dining and shopping very convenient. The hotel is also about a 10-minute walk from the BTS Skytrain station.
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