I stayed there for three days with my husband. We had booked the stay specifically to get an Ayurvedic massage, but unfortunately, it turned out to be a huge hassle. Usually, resorts provide services at the guest's preferred time, but that wasn't the case here. When I asked in the morning, the therapist said they were busy and suggested doing it in the afternoon. We returned from sightseeing at 5:00 PM, only for the male therapist at the spa to say that time was up—since the spa closes at 6:00 PM, he wanted to do it the next morning. However, we were checking out the next morning. He claimed that a full-body massage would take too long and cause him to finish past his 6:00 PM shift end time. But it was only 5:00 PM; there was plenty of time—at most, he would have been late by just 15 minutes. How can a staff member directly say that their duty hours are over and they cannot do it right now?.We finally got the massage after a long argument. He spoke very rudely. I suspected the therapist might have been under the influence of ***** or intoxicants, as there was a strong smell of alcohol and something like *pan masala* or *Hans* on his breath. If I am not mistaken, his name is JITHIN or JITHU. Getting the massage was a mistake; I just wanted the 45 minutes to end quickly. Everything else was fine—the food was tasty, the location was excellent, and the room was very clean. The only issue is with the spa; they really ought to specify a check-in time. Instead of giving a clear time, they just argue about it. I wanted to present this matter to the authorities there. When I checked, there was no one around; the receptionist—a *** in a green shirt who spoke only Hindi—told me the Manager had gone out. When I checked again the next morning, I was told the manager was out again.
