Kerry Hotel Hong Kong by Shangri-la

The food at "Brown Sugar" was absolutely delicious, it really hit the spot! The room had a beautiful view, even when it rained. The seasonal limited edition lion cub had a very "Lion Rock spirit" feel to it, and there was a pleasant surprise with the drone show. The hotel offers the most unbeatable views!

The hotel's location by Victoria Harbour offers excellent views from the rooms. The breakfast spread is extensive, and the restaurant staff are enthusiastic. However, the executive lounge is mediocre; there aren't many food options during happy hour, and the service is just okay.

I chose this Kerry Hotel for its super spacious rooms and brand new facilities, which offer great value for money in the Kowloon area. The highlight for me was the outdoor pool facing the sea. Plus, the pier right downstairs provides direct access to Central and Causeway Bay, and the subway is also very convenient – just make sure not to go to Hung Hom.

How should I put this? The hotel's infrastructure and environment are decent. The only thing I found particularly uncomfortable was the attitude of the staff. They had completely different faces: one for mainland Chinese guests and another for Europeans. This was more apparent than in any other country I've visited, especially the coffee shop in the hotel lobby – the double standards there were just unbelievable, haha. Rooms with good locations at the same price point are basically never given to mainland Chinese guests, if you catch my drift. (Some staff even made excuses like, 'You might have misunderstood because you don't speak Cantonese.')

Facilities: Excellent Cleanliness: Spotless Environment: Luxurious Service: Attentive Executive Lounge experience: Superb

The room was quite spacious and clean. The waterfront promenade is right downstairs. The infinity pool is incredibly photogenic, and there's a ferry terminal to Central right below, plus it's very close to the MTR station. The mall has an connected affordable food court, with prices similar to the mall but a much better dining environment.

An excellent stay! We booked an executive suite and both the breakfast and executive lounge were fantastic! The room had a comfortable sea view, and the facilities were modern and fully equipped. The service was superb!

I usually give positive reviews out of habit because I understand the difficulties faced by those in the service industry. This is my first time leaving a negative review for a hotel booked on Ctrip, and it's for a reason. For a hotel costing over 2000 per night, it's perfectly normal to have certain expectations regarding service. First, the front desk attendant didn't understand Cantonese and demanded I speak Mandarin, with an attitude that suggested it was a matter of course. In the lobby coffee shop, the service was cold and arrogant. After I sat down, I politely waited for nearly ten minutes. I had to wave three times before someone came to take my order; the first time I waved, the server saw me and completely ignored me. After my meal, I asked a server, who appeared to be a manager based on her attire, for directions from the lobby to a spot near the sea outside the hotel. She simply told me to ask the front desk, with a cold expression and no polite language whatsoever. Our bill was over 400 yuan, including a service charge. We dined quietly throughout and asked politely, only to receive such a cold response. On the afternoon of August 11th, I was carrying luggage back to the hotel from the subway station. One side of the very long escalator at the hotel's side entrance was broken, so we had to climb the stairs on the escalator, which was more difficult than regular stairs. Walking around to the main entrance was also quite a distance, and it was 37 degrees Celsius outside. This particular escalator is the one facility in this hotel that absolutely should not be out of order.

This hotel is excellent. The environment is great, the rooms are spacious, and the pool is beautiful. The location is also fantastic, not in a bustling commercial area but in a local residential neighborhood. It's very convenient for shopping, not crowded, and within walking distance to Wellcome, Don Quijote, Watsons, and the MTR station. The hotel faces Victoria Harbour, and you can take a ferry from the pier downstairs to Central. My check-in was handled by a lovely front desk staff member named Jocelyn, who was very enthusiastic. Overall, this hotel is flawless and outstanding. I will definitely choose it again if I visit Hong Kong in the future.