InterContinental Hotels CHONGQING RAFFLES CITY by IHG

The guest relations team really made our stay exceptional, and I have to give a special shout-out to Xiao Su!!! From the initial communication before check-in to the thoughtful early room arrangement and contact on the day, everything was handled meticulously and perfectly. Her replies were lively, fun, and patient, and you could genuinely feel that she was thinking from the guest's perspective. The service was so warm, with absolutely no rigid, procedural feel to it. A big thank you to Xiao Su once again!!! I also want to thank Xiao Yi, Xiao Luo, and Xiao Min for their professional care. The entire team was on point, making our vacation experience truly complete! The hotel is located in a landmark building in Chongqing, and what impressed me most were the stunning high-altitude views, the incredibly designed crystal skybridge, and the impressive lounge. The crystal skybridge has a beautiful ambiance, with large glass curtain walls and lush greenery, creating an aerial oasis. The lounge's afternoon tea featured solid quality desserts, scones, and sandwiches. The late-night à la carte menu changes daily, and the conch dumplings and dandan noodles were particularly memorable. The lounge breakfast, a rare find in China, offers a semi-buffet paired with an à la carte menu, and the food quality was absolutely amazing. The lounge's offerings are incredibly friendly for those who can't quite handle the spiciness found outside in Chongqing! All in all, InterContinental Chongqing Raffles City is definitely a hotel I would return to! Our whole family found this trip unforgettable.

This hotel truly represents Chongqing! Located at the confluence of two rivers, the rooms are spacious and the facilities are new. The location and views are fantastic, offering panoramic views of the grand rivers, majestic mountains, and the bustling city. The hotel service is excellent; from the moment you step in, you're greeted with warm smiles and greetings. A wonderful Chongqing experience, and a first-rate InterContinental!

The food at the executive lounge was quite delicious, with a wide variety of choices. Breakfast was also good and varied daily. The room offered the best views in the city. If we didn't feel like going out for the day, we just ate at Raffles downstairs, which was very convenient. My parents really enjoyed their stay, and we'll definitely stay here again next time!

The meticulous and thoughtful service has always been why I love InterContinental. The feeling of being cared for without being disturbed is deeply ingrained in the IHG staff. From the soft elements like room design, music, air conditioning, and fragrance to the layout of the food in the breakfast restaurant and the eye contact with the staff, everything feels comfortable. The hotel's location at the city's landmark, where two rivers meet, with sunrises and sunsets, gives you a feeling of prosperity and vitality.

The room was very spacious, meeting the standards expected of a five-star hotel. I'd like to commend the service at InterContinental; from the concierge desk on the LG floor to the front desk on the 42nd floor and room service, every staff member I encountered was smiling, polite, and enthusiastic, responding to requests immediately. As a landmark hotel in Chongqing, the view is truly unparalleled and beautiful. The breakfast was also super nice, and I especially loved the bright and stylish design of the restaurant. The hotel's location is excellent as well, right next to Chaotianmen Square, and directly above Raffles City Mall. Next time I visit Chongqing, Raffles City InterContinental will definitely be my first choice.

I've stayed at various InterContinental hotels, and this one in Chongqing was a great experience! The service was warm and attentive. They proactively helped with our luggage, and it's very suitable for traveling with children. Both breakfast and afternoon tea were good. I'll definitely stay here again on my next trip. My baby absolutely loved the river view room!

My biggest regret during this trip to Chongqing was choosing the InterContinental. Before checking in, I'd already seen many online reviews stating that the InterContinental's service couldn't compare to another hotel, but I really dislike Chinese-style decor, so I opted for the InterContinental. I booked an Executive River View room. After making the reservation, I proactively added the hotel's WeChat contact provided by Ctrip. I informed them that it was my husband's birthday on the check-in day and hoped they could help with some decorations. I also mentioned I would order a bouquet of flowers and asked if they could sign for it and place it in the room. The hotel staff informed me they would decorate and arrange for a small cake. They even thoughtfully asked for our arrival time, which I confirmed with my expected arrival time, expressing my anticipation and gratitude. Typically, in other star-rated hotels, a room upgrade is standard practice if rooms are available and the guest's ID matches the check-in date. However, this didn't happen. I can understand this, as upgrades are extra perks from the hotel, not an entitlement. But when I entered the room and saw that the supposed cake was missing, replaced only by a fruit plate with four oranges, I was truly astonished. For a moment, I wondered if I had booked an All Seasons hotel for 270 RMB a night, instead of the InterContinental for 2700 RMB a night... I immediately contacted the hotel via WeChat. Their reply was that these were seasonal fruits, and since I had executive lounge privileges, I could go to the lounge for afternoon tea where there would be plenty of fruits... So, was I implying I'd never eaten fruit before... and was I trying to take advantage of the hotel? And that day, I checked Ctrip, and the same Executive River View King Room was only 2500+ RMB 🙃. Of course, after I expressed my complaint, they immediately offered to prepare and send a new fruit plate. They also explained that the cake hadn't been delivered because they didn't know our arrival time and were worried it might spoil, so they would deliver it together later. I finally received the 'normal' fruit plate that I had seen other guests receive on other social media platforms, as shown in picture 2... It turns out it wasn't that they couldn't do it, but that they weren't willing to. After speaking with other guests who had stayed at this hotel, I learned that the InterContinental's tradition is to offer perks based on membership tier. I understand that guests who spend more can indeed receive some privileges, but is it too arrogant and transactional to differentiate based on a welcome fruit plate? They could surely offer high-spending guests a better experience through room upgrades or other means, so why choose to 'cost down' on the very first thing a guest encounters upon entering the room? Honestly, the cake was good; sweet but not cloying. The Eggs Benedict at the executive lounge were highly praised, and other food items were also commendable. And the WeChat contact person, after the initial unpleasantness, was responsive and provided thoughtful service in all other aspects. However, this one incident completely shattered all my expectations for the InterContinental and made my first day in Chongqing an unhappy one. I was so annoyed that I wanted to write a complaint email on the first day, but all the service staff I encountered – from the front desk to the lounge and even housekeeping – were friendly and greeted me warmly whenever I saw them. I found this quite contradictory and hard to understand. Perhaps it's just the hotel's long-standing tradition. All I can do is honestly share my experience on Ctrip, But I cannot say that I was happy with this stay or that I would be willing to return next time.

As a new landmark building in Chongqing, the location is excellent. The views from the room are fantastic, and it's right next to Raffles City, offering a wide array of dining, shopping, and entertainment options – incredibly convenient. It's also a very short walk to Chaotianmen Square and Hongyadong. The hotel's environment, service, and cleanliness are all superb. The staff are very warm and patient. My stay this time was excellent, and I highly recommend it!

I stayed in Chongqing for 8 days this time, and I successively stayed at FTF, Regent, and InterContinental. The InterContinental's location, rooms, and service were all excellent, but the most outstanding feature has to be the Executive Lounge. Every dish was prepared with care, and it's one of the few lounges where the breakfast is even better than the main restaurant.