Caesars Palace

They did not return the full deposit to my bank account which is very scammy and did not provide a valid booking reference number either for the hotel booking. Very disappointed and the queue for checking in was ridiculous. They really need to reconsider their system especially for people checking in after a long haul flight

The only thing I could complain about was the check-in for how long the line was but after getting to the front desk I was welcomed with a room upgrade and I loved every part of it. It was spacious, room was quiet and view/ location was perfect. Amenities found in the bathroom are more than what you’d find in a hotel. It has a very pleasant smell and bed was comfortable enough after a long day walking in the *****, which by the way its location is also very convenient, I had an event in the sphere and personally I didn’t find it that far away but you’d have to be in good shape and used to walk to get there on foot. Would stay here again if I ever go back to Vegas.

We loved our stay at Caesars. We only had a basic room but it was absolutely huge. I’d stay again in a heartbeat and it was amazingly located on the *****

Beautiful hotel and ******! Our room was very spacious and perfect for a family of four. We especially loved the jacuzzi bathtub and separate shower. The only slight downside was that the lady who checked us in at reception wasn’t particularly friendly or welcoming, and the service could have been better. However, this didn’t take away from our overall experience. We really enjoyed our stay and would definitely return and recommend the hotel to others.

Very nice experience. Enjoyed our trip here .Will come again.

Subject: Formal complaint — Caesars Palace Las Vegas stay To whom it may concern, I am writing to formally complain about my recent stay at Caesars Palace Las Vegas, booked through Trip.com. The experience did not match what is expected from a five-star hotel. The issues I encountered were: 1. Wi-Fi is only complimentary for 2 devices — and we are 3 guests. Each additional device costs $14.99/day, which was not disclosed at booking. 2. Room service cannot be ordered from a Spanish phone number. The in-room phone system would not let me place any order, and there was no alternative offered. 3. Staff at reception were unfriendly and dismissive. When I asked about a room with a ***** view, the price jumped to around $70 extra, and the agent's attitude was visibly rude. Even though they claimed not to speak Spanish, their facial expressions made their disdain very clear. 4. The room was not in five-star condition: damaged/chipped furniture (visible bare wood on the minibar cabinet), scratches on surfaces, and maintenance was clearly skipped. 5. Housekeeping did not change the towels or properly service the room. For a property marketed as a luxury Caesars Rewards destination, this level of service, transparency, and room condition is unacceptable. I am attaching photos as evidence and I am requesting a partial refund of the resort fee and compensation for the additional Wi-Fi charges.