We booked a room with Grand Club access to celebrate our anniversary, and the entire stay exceeded our expectations. Having experienced club lounges at various hotels before, the Grand Club here truly made a lasting impression!
- Warm & Attentive Check-in at the Grand Club (Special Thanks to Kylie)
Upon our arrival at the Grand Club, Kylie welcomed us with a radiant smile and exceptional politeness. Her check-in process was flawless and professional - a 100/100 service! Knowing that we were celebrating a special occasion, Kylie thoughtfully upgraded our room and arranged a lovely mini cake and red wine. The room was bright and offered a gorgeous balance of half city view and half harbour view, making us feel utterly relaxed.
- Afternoon Tea & Evening Cocktail (High Praise for Joey’s Professionalism)
The Afternoon Tea served light bites including sandwiches, fruit, macarons, canelés, scones, and puffs etc. Although the selection was slightly more concise than expected, the quality and taste were delightful.
During the Evening Cocktail section at around 6:00 PM, the Grand Club was packed. While we were in line waiting, a guest became quite loud and unreasonable, complaining about not being registered or offered a drink. Joey handled the situation with unbelievable composure and grace. Despite the guest’s rudeness, Joey remained exceptionally polite and professional throughout. Immediately after resolving the issue, she walked over to arrange our welcome drinks and even took the time to introduce the name and origin of the white wine I wanted to try. Her attentiveness and crisis handling were deeply impressive!
- Gym Facilities & Grand Café Breakfast
We also visited the open-concept 24-hour gym in the evening, it was well-equipped with a great variety of machines.
Breakfast at the Grand Café offered a broad and fresh selection of food. If we had to share two tiny pieces of feedback: we were a bit sad to find no hash browns (a breakfast favorite!), and some of the pastries were quite large - making them a little smaller would allow guests to sample a wider variety.
Overall, this was a wonderful and memorable anniversary trip. Huge thanks to Kylie, Joey, and the Grand Club team for their heart-warming hospitality. We will definitely be back!
