Hilton Garden Inn Lansing/West

We liked everything about our stay....although we didn't take advantage of the breakfast, fitness center, or pool.....There is a bar on site(which would have been nice to have open longer, *but there is an Outback right next door to the hotel) We travel to Lansing yearly and we will definitely be staying here again. ***We even had an alert to take shelter for a tornado while we where staying here. The staff made sure to call all rooms for those who didn't receive the alert of their phones. They kept all guest calm....even a bus full of kids who stopped to take shelter here, Wonderful staff!

Everything was fantastic aside from people not watching their kids in the pool or telling them to stop screaming. I know kids will be kids and I'm perfectly fine with it as long as they're properly supervised. Plus the pool room echoes a lot so the screaming was a bit much. But I was more concerned about their safety as the floor was soaked and they were running and jumping into the pool. But everything was clean. And the hot tub was hot which we loved!

Clean, quiet. The staff was great. Printed out instructions to follow map to get across town.

Staff were very welcoming and helpful. It has been along time since i have ran into staff who are sincerely nice and upbeat naturally. From maintenance, cleaners and management. Not a one displayed trained welcoming and schooled niceness.

The staff were lovely and the hotel was beautiful. The breakfast isn't free, but I had a yummy dinner there one of the nights and found the price very reasonable (plus there are food places in the same parking lot and across the street). An easy drive to MSU.

The hot tub was out of order, and the staff were rude! I cannot believe this is how a Hilton hotel is being run. I am appalled at the treatment of visitors and the lack of consideration. This was the worst stay ever, I’d have been better off at the travel lodge!!!

Should serve breakfast with stay. Lobby TV was always on CNN - fake news . I stayed with my husband not partner.

I always choose Hilton garden inn when I visit from northern Michigan. Rooms are clean, staff is friendly and beds are comfy

Gym was well equipped, hot tub was great, pool was good. Pork nachos at the bar were delicious and the bartender was great.