The Silveri Hotel Hong Kong – MGallery Collection(Accor Group)

The upgraded room they gave me was gorgeous, and the entire hotel vibe was so relaxing and comfortable. It smelled amazing everywhere you went, and the staff, Ada and Angelie, provided exceptionally good service 👍

The hotel is located right above a shopping mall, which is extremely convenient. You can access a wide variety of specialty foods and go luxury brand shopping right there. The room is very comfortable and relatively new and clean.

Location: The hotel's location is unbeatable, situated right above Citygate Outlets, though the main entrance is a bit tricky to find—make sure to keep an eye out for the signposts! There are plenty of dining options downstairs, and shopping is super convenient. It's also very close to the Ngong Ping 360 cable car, and right downstairs there is a cross-border bus station with services to Shenzhen's Nanshan or Futian districts. All in all, the location is super convenient. Room: While not huge by mainland standards, the room is quite spacious for Hong Kong. The soundproofing is great, and it was kept very clean~~ The hotel's mint-scented shampoo smells amazing. However, a couple of things weren't so convenient in our opinion: 1. The reading/corner lights by the bed are not sensor-operated; you have to turn them on manually. The issue is that it's so dark at night, you can't see where the switch for the corner light is. 2. The hotel's blackout curtains are hidden away in the gap between the two windows. There is an electronic button for them, but since we arrived at night and the lighting in the room wasn't very bright, we missed both the electronic button and the curtains tucked in the middle. We only pulled the sheer curtains and woke up to the glaring morning light, only to discover the blackout curtains then. Recommendation: Please add larger bilingual (Chinese and English) labels underneath the electronic blackout curtain button!! Otherwise, the tiny icon is very easily overlooked.

Thank you so much to the hotel for the wonderful star-grade arrangement, which allowed our family to experience the rest and relaxation of an overseas trip. Every single arrangement was simply perfection.

Good service and relatively clean. Not sure if it's because it's close to the mall and restaurants, but there was a cooking smell in the hallway. The swimming pool is outdoors, which is great for sunbathing right after a swim.

Not a smooth stay! The staff were very friendly, but the hotel had quite a few issues: 1. Hard to find location: I was carrying a large suitcase and walked around the mall twice, asked two people, and only then found the entrance in an inconspicuous corner... but once you're familiar with the location, it's quite convenient for shopping... 2. Room smell: The first room I checked into had a strong, damp, musty smell. I later asked the staff to change rooms. 3. Room air conditioning: This is the first time I've seen a room where changing the temperature made no difference. At night, it was a choice between freezing to death or boiling to death. I'm quite sensitive to cold, and despite setting it to 24 degrees many times, the indoor temperature always stayed at 21. A bit speechless.