Service recovery is generally a better way to make an impression than just service and so it proved. We arrived from the lovely Vintage train and the villa we were given was very warm. Other than that, it was simply fabulous, spacious, luxuriously equipped, with a high view of the estate and the ocean. Trouble was, the air con didn't respond. In the end we had to move and it did take about 90 minutes to resolve which was a nuisance as we wanted to settle in. However, it was done with such good grace that it just didn't matter and our three nights at Quy Hnon Villas were exceptional. We didn't do a lot, mainly relaxed and loaned around, after a few weeks on the go. But as is so often the case, the staff made a relaxing, easy time very memorable. For example, a member of the team went into Quy Hnon to find an over the counter remedy for a bad head cold. Unlike at Hoi An, we felt completely at home, with very responsive and very personal; service. Dinner was excellent and, again, we appreciated the late afternoon Happy Hour which entailed free drinks and snacks! Add in things like the amazing blue kingfisher flitting about, the easy walk to the fishing village and the excellent spa and you have a very winning recipe. Strongly recommended.