Sheraton Kansas City Hotel at Crown Center

The hotel staff was super accommodating, they had a nice little gift shop that had necessities we forgot to pack. They allowed us to check in early, and our room was pristine. Will stay again!

Our stay was in the executive suite. The lounge in our suite had stains of some sort. The walls appeared to be dirty and while using the Vending ice machine area trashcan was full. The exterior had beer cans outside of the building on the walkway and in the parking lot, the trash cans were overflowing. We had a purpose for going there which we did accomplish which made for a fabulous evening. The swimming pool area is on the rough side with tiles missing from the pool and a horrible dirt ring that surrounds the pool itself at the water level. There are a lot of maintenance issues that are overlooked at this hotel.

Pool is really dirty. The walls need to be cleaned. The sofa in my room was dirty as well. There was vomit on it. The sheets in my bed were stained. It made me think there had been used and never changed. Fridge didn't work properly and bathroom sink kept licking water every 10 seconds.

For the price, the room was not great. Showed signs of age, our room never fully cooled and had obvious multi repaired ceiling around the air conditioning vent. The bathroom was not cleaned well and the entire space needs a refresh for the cost. Hotel bar was really good with their drinks. Food was meh. We had fish and chips and something else that was so boring I can’t recall what it was. Stick to drinks only!! The walkways to other areas make it worth a try for that convenience but I’d try another next time, for sure.

Nice people. Staff was great. Chad in particular concierge. Very very polite and helpful. Nice young man. The world needs more “ chads “

We ate at spectators great drinks food was good but potatoe salad was not.. otherwise great place to stay !

For the ridiculous price of the room you would think breakfast would be complimentary. No makeup remover wipes in the room. Parking is very expensive. We only stayed here because of a convention.

Location is nice, staff friendly and helpful but won't budge on late checkout even for Bonvoy members. Climate controls are right under the unit so the temperature on one end is vastly different from the other side